Whamcloud provides level 3 paid support for Lustre, but level 1 and 2 support is generally handled through a partner. This may be a bit of an over simplification, but level 1 pretty much means someone logs the issue, level 2 means they check to see if it's been reported before and, if so, then they see if a patch or workaround is available and help apply it. If it's a new problem, then it's level 3 and thrown over the fence to Whamcloud to fix. We are also hardware agnostic, so we don't care what you are using Lustre on.
Sam Bigger Whamcloud, Inc. -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of lamb Sent: Tuesday, August 16, 2011 6:49 PM To: [email protected] Subject: [Lustre-discuss] Is it still possible to get paid-for Lustre support ? Any team/company provide this kind of support? _______________________________________________ Lustre-discuss mailing list [email protected] http://lists.lustre.org/mailman/listinfo/lustre-discuss _______________________________________________ Lustre-discuss mailing list [email protected] http://lists.lustre.org/mailman/listinfo/lustre-discuss
