> > On 01/05/2013, at 3:06 PM, James Harper > <[email protected]> wrote: > > Both drives have logged read errors under Linux kernel, both report drive is > > healthy status (SMART overall-health self-assessment test result: PASSED), > > and both say "Completed: read failure" almost immediately when I do a > > SMART self test (short test or long). > > Have you tried the same test with the drives in another machine?
Not yet. Will be doing this shortly. > Are they under warranty? Can't speak for all manufacturers, but HP drives > I've had fail in self-testing were replaced immediately under warranty. > They are Seagate ES drives, so designed for 24x7 use. Not sure how long the explicit warranty is, but the consumer guarantee should ensure I get a replacement even if the part only has a 1 year written warranty. No harddisk manufacturer is going to argue that their product shouldn't reasonably be expected to last 3 years. Of course if it takes me more than an hour of time to chase the warranty it isn't worth it - disk is only around $250. Last time we had a customer with a failed Seagate harddisk I recommended they buy a new one then pursue the warranty (which is what I'm doing) as the warranty can take ages. Turns out the warranty turnaround was days, not weeks like I thought it would be, so I was impressed. Buying a new disk was still the faster option to ensure redundancy though. James _______________________________________________ luv-main mailing list [email protected] http://lists.luv.asn.au/listinfo/luv-main
