On typographical matters, I generally seek advice from two sources:

Robert Bringhurst, The Elements of Typographical Style
James Felici, The Complete Manual of Typography

Bringhurst, who generally prefers justified lines in setting books, has this to say about the occasions when ragged right might be preferable:

"In justified text, there is always a trade-off between evenness of word spacing and frequency of hyphenation. The best available compromise will depend on the nature of the text as well as on the specifics of the design. Good compositors like to avoid consecutive hyphenated line-ends, but frequent hyphens are better than sloppy spacing, and ragged setting is better yet. Narrow measures - which prevent good justification - are commonly used when the text is set in multiple columns. Setting ragged right under these conditions will lighten the page and decrease its stiffness, as well as preventing an outbreak of hyphenation. Many unserifed faces look best when set ragged no matter what the length of the measure. And monospaced fonts, which are common on typewriters, always look better set ragged, in standard typewriter style. A typewriter (or a computer-driven printer of similar quality) that justifies its lines in imitation of typesetting is a presumptuous machine, mimicking the outer form instead of the inner truth of typography. When setting ragged right from a computer, take a moment to refine your software's understanding of what constitutes an honest rag. Many programs are predisposed to invoke a minimum as well as a maximum line. If permitted to do so, they will hyphenate words and adjust spaces regardless of whether they are ragging or justifying the text. Ragged setting under these conditions produces an orderly ripple down the righthand side, making the text look like a neatly pinched piecrust. This approach combines the worst features of justification with the worst features of ragged setting, while eliminating the principal virtues of both. Unless the measure is excruciatingly narrow, it is usually better to set a hard rag. This means a fixed word space, no minimum line, and no hyphenation beyond what is inherent in the text. In a hard rag, hyphenated linebreaks may occur in words like self-consciousness, which are hyphenated anyway, but they can only occur with manual intervention in words like hyphenation or pseudosophisticated, which are not."

Bruce

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