Can you power cycle your phone and get it to run? Can you get to apps,
settings, accessibility and activate talk back? If the answer is yes to
one or both of those questions, then it is possible that is all you need
to do and then you can uninstall and reinstall ma yourself. You
shouldn't need a new phone but I am thinking that the phone updates are
causing your phone to freeze. try taking it to Verizon, have them wipe
your phone, going back to a factory reset condition and reinstall
everything. Make sure you backup your contacts, sms, and everything
else you want. There are apps in the play store to do this. You aren't
rooted I don't think, but make sure you don't require root to use that
app but backup your phone and then restore your phone after the factory
reset.
On 9/30/2012 3:15 PM, Virginia Robertson wrote:
This is the second time this has happened in a month, whereby updates
downloaded to my phone cause MA to act strange and not respond. The
only answer I can find is to take it to Verizon and uninstall MA then
reinstall it and put back MA as home screen. I use the Motorola
Android 4. Also, what happens is that when I am trying to unlock my
phone, the screen freezes. Is there anything I can do to keep from
having to reinstall MA once a month or so? Do you think I need a new
phone because of the locking issue? Thanks.
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