Hi Paula,
You probably need someone who is actually running Blackboard currently to help
troubleshoot this, but I did a web search and found this support page titled,
"Troubleshooting Blackboard Java Issues":
https://elearn.usu.edu/java/java_tutorial.html
>From the section of the error message you give, I'd guess that your
>application is no longer certified. That's the part about "Unsigned
>application requesting unrestricted access to system and signed resource".
>While it's common that problems may occur if you don't have the latest version
>of java installed, currently, I believe that you should have this in place
>from running software update, and it's quite unlikely that you need to go back
>to an older version. (Also, on the Mac you don't need to delete older
>versions of the Java).
I suspect that the relevant portion of the troubleshooting page is the section
on "Troubleshoot Java Security Settings":
<begin quote>
If Java is installed but you are still having problems with Java functionality
in Blackboard, there might be a problem with the Java security certificate
settings on your computer. Here are two things to look for:
• The application digital signature has not been allowed to run.
• The certificate information stored on the comptuer does not match the
current certificate.
Please see the following link for more details.
<end quote>
I've pasted in the link for "Troubleshooting Java certificate problems in
Blackboard" below:
https://elearn.usu.edu/java/clearing-certificates.html
I'd try to go back to java preferences and undo any of the attempts you made to
point to an earlier version of java, then go through the two steps of trying to
run the certificate again, and check the security tab of java preferences to
clear out your current stored certificates so they can be renewed. If you feel
nervous doing that, you could wait to see whether someone else who has current
experience both in using Blackboard and in java can respond to your questions.
HTH. Cheers,
Esther
Paula Hobley wrote:
> Hi there
>
> Bear with me, because I'm not too technically savvy at times. On Friday, I
> did some updates to my system. I'm running Lion on my Macbook Pro. Since
> then, when I go to the ELive room in Blackboard and go to run a recording of
> a lecture that is available, it gives me the following error message.
>
> Application error
> Unbable to launch the application
> Name
> Elluminate live
> Publisher
> Elluninate inc.
> From http://elive.deakin.edu.au:8080
>
> When I click on details I get the following:
> Error
> Unsigned application requesting unrestricted access to system and signed
> resource (and then it gives a complicated web page)
>
> I had a look on the web, and from what I can figure out, I have a version of
> java that is not supported by ELive. I tried to set the java preference to
> an earlier version using utilities java preferences but I got an empty table
> and the word version. I can't figure out how to go back a version using the
> command line in terminal.
>
> Any help would be greatly appreciated.
>
> Thanks
>
> Paula
>
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