I have not tried this but I might do it as a test to see if it really works.
I'll call you back SMS
If you are busy and can't take an incoming call, or you are already in a call
and can't take the second call, you can press a shortcut to send an SMS with a
preset 'I'll call you back' message to the person calling you.
Simply press Volume down + Sleep button while the phone rings (again, this can
be done to an new incoming call or when you are already having a phone
conversation and a second person is trying to reach you), then it will confirm
the phone number, and just have to press send. The number is already in there,
but the numeric keyboard comes up in order to change the recipient or make some
modification to the number.
[crarko adds: This has been tested in iOS 4.3.3 and 3.1.3.]
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