Hello everybody We have been asked this question a couple of times recently, so I thought I would address it publicly now so that you all know where you stand.
The question is "Do we get access to updates when they are released for books we have bought from Mac Access?" The answer to that question is yes, absolutely and totally. You will be given access to all free updates to any of the Take Control books which you have bought and to which you would ordinarily qualify for updates. We here at Mac Access Dot Net pride ourselves on the services we provide and we would not like anybody to get the idea, much less to spread it around, that they get any less of a service than they would get were they to have bought the books directly from the publishers. Actually, at the moment we can offer something which the publishers themselves cannot; accessibility to the VoiceOver user to your online bookshelf. Yes I know that the chickens amongst you who haven't yet converted to browsing with your mac, (just joking folks), wouldn't have noticed this yet because it doesn't impact on Windows users. But there are major accessibility issues on the TC site for VoiceOver. We have been and are still talking with the publishers and their website administrators about those issues. Actually Adam and Tonyua do not directly handle their website content; it's done by a third party with whom they have an agreement. But that's another matter. Here at Mac Access Dot Net, we are committed absolutely and totally to providing our clients with a full-on service, not a half-baked one. So those of you who doubt us, I can only try again to reassure you. We will honour the agreement into which we entered when you bought books from us. I remind you again, however, that Mac Access Dot Net does not gain in any way whatsoever from offering this service; we do it at 0 profit. In fact, it's not unknown that we do it at a loss; because if we don't meet our self-imposed high standards, we pay to give you extra titles by way of compensation. We are not under any obligation to do that, I might add, it is something which is entirely at our discretion. However, those for whom we host other services will, I hope, be able to tell you if asked how seriously we take our commitments. So rest assured that, if you buy from us, you'll get what you pay for. We've actually been asked on a couple of occasions who makes money out of what we do. Some have even cast doubts upon our assertion that we do this at 0 profit. Well if you opt not to believe us based on the fact that others, (possibly including yourself) may not do this, that is your right. But whether others choose to believe us or not, it happens to be true. You pay what we pay; not a dime more! take pride in that and it will always be the case. Lynne ------------------------------ Gordon & Lynne Smith, <[email protected]> Are you an iOS or Mac OS fan? If so, consider joining our vibrant community of fellow-enthusiasts. To join our forum, send a message to: <[email protected]> with the word "subscribe" [no quotes] in the subject line of your message. Or else, visit: <http://mail.tft-bbs.co.uk/mailman/listinfo/mac-access/options/> ------------------------------ <--- Mac Access At Mac Access Dot Net ---> To reply to this post, please address your message to [email protected] You can find a monthly formatted archive of all messages posted to the Mac-Access forum at the following URL: <http://mail.tft-bbs.co.uk/pipermail/mac-access/index.html> The Mac-Access mailing list is guaranteed malware, spyware, Trojan, virus and worm-free! Please remember to update your membership options periodically by visiting the list website at: <http://mail.tft-bbs.co.uk/mailman/listinfo/mac-access/options/>
