Hello everybody As I am sure you have noticed, we've had a major systems outage here today which has literally just been resolved in the last few moments as I write.
Unfortunately, it turns out one of the engineers while doing some work at our hub, ran short of a component which those in the telephone and comms industry nickname a "Spark Plug". This "Spark Plug" essentially connects a line to the exchange and, without that, it won't work. He apparently grabbed it thinking it wasn't in use when, in fact, it was servicing our SDSL trunk. This is the high priority trunk which we use for all commercial and mail activities and BT Open Reach (Opal) engineers steadfastly refused to acknowledge that the fault was at their end. This line is a high grade line, essentially 4 pairs of twisted copper cable which are jumpered together in a parallel circuit to provide extra frequency and, thus, extra bandwidth. We pay for 24/7/365 work and we had to insist that engineers worked to resolve the issue otherwise we would have taken legal action against the company. At exactly 23:42 hours last night, as it now is, Gordon got a phone call from a very angry engineer telling him that they had traced the fault to a missing (stolen) spark plug. He repaved it, and our line came up again. There will be questions asked tomorrow morning I am sure, but we will also be demanding compensation for the outage, as we are entitled to do since it passed the acceptable 4-hour cut-off point for repair. In the meantime, I can only apologise to everybody but assure you it was out of our control. For whatever it is worth, this has caused Gordon a very great deal of stress today, against medical advice and I will be submitting a formal complaint about that also. Anyway, the list is now back up; as should all other services now be. They haven't heard the last of this! Lynne ------------------------------ Gordon & Lynne Smith, <[email protected]> Are you an iOS or Mac OS fan? If so, consider joining our vibrant community of fellow-enthusiasts. To join our forum, send a message to: <[email protected]> with the word "subscribe" [no quotes] in the subject line of your message. Or else, visit: <http://mail.tft-bbs.co.uk/mailman/listinfo/mac-access/options/> ------------------------------
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