Hi Sean,
As I wrote, I was on my home wireless, I was not using 3G or 4G.
Glenn

----- Original Message ----- 
From: "Sean Murphy" <[email protected]>
To: "Mac OSX & iOS Accessibility" <[email protected]>
Sent: Wednesday, July 11, 2012 9:33 PM
Subject: Re: audible app problems


Glenn,

You cannot download anything larger then 20mb via 3g/4g. You have to use 
wireless. I don't remember if you were trying it via Wireless or not.

Sean
On 12/07/2012, at 12:05 PM, Glenn wrote:

> Hi Esther,
> You are correct, it was on my iPhone 4.
> I have a 16GB iPhone, and there is about 10GB available.
> I almost never have more than 2 or 3 apps running, as several times a week 
> I
> close everything from the app switcher.
> I had downloaded it directly to the iPhone, via my home wireless 
> connection.
> It is like it froze, it was in 2 parts, and it seemed that both parts read
> "downloading" after the titles.
> But for some strange reason, it started working, and now I have finished 
> the
> book.
> So I cannot explain why it did that.
> Thanks All for offering some assistance.
> Glenn
> ----- Original Message ----- 
> From: "Esther" <[email protected]>
> To: "Mac OSX & iOS Accessibility" <[email protected]>
> Sent: Tuesday, July 10, 2012 4:37 PM
> Subject: Re: audible app problems
>
>
> Hi Glenn,
>
> As Sean says, it would help to know whether you tried to download your
> Audible book to your computer or to the Audible app on an iPhone, iPod
> Touch, or iPad.  And if you have downloaded a book to either your computer
> or to an iOS device, what system or device you are using.  My guess, based
> on your earlier posts, is that you are using the Audible app on an iPhone 
> 4.
>
> First, can you check whether your device is close to full? I usually use
> apps to report on my system status (there are also several free ones, like
> System Status Lite by Techet, but you can find this information on disk
> usage in the Settings > General > About screen.)  As with all devices and
> computers, downloading uses available cache storage, and you may get 
> better
> performance when you're not short on available disk space, or have cleared
> off active apps in your AppSwitcher, or have cleared off multiple tabs in
> Safari or even gone to Settings > Safari and used "Clear History".  (Most 
> of
> this is not necessary, but are steps that you can take to minimize 
> existing
> use of resources before you download.)
>
> Occasionally a file just doesn't download correctly.  This can be due to
> heavy server traffic at the time you tried to download, or the status of 
> the
> connection at that time with your ISP, etc.  I've rarely had this happen
> with Audible downloads now, and it's unlikely unless you try to get a 
> newly
> purchased file just after they've run a big sale.  However, if this was a
> problem download, you can delete the file and try again.  (You can start
> playing an app even when the download is incomplete, so the fact that you
> were able to start listening doesn't indicate that the complete download 
> was
> OK.)
>
> To delete an audiobook from the Audible app:
> 1. Go to the book's playing screen.  If you have selected "My Library" 
> (the
> first of 5 buttons at the bottom of the screen), there is probably a "Last
> Played" button at the the top right corner of your screen. Double tap 
> that.
> 2. On the screen with player controls at the bottom, there is an "Info"
> button at the top right corner.  Double tap that "Info" button.
> 3. The Info screen for the book has three buttons at the bottom:
> "Bookmarks", "Details", and "Chapters".  Double tap the middle "Details"
> button that is just above the "Home" button.
> 4. Do a three finger scroll up to move to the bottom of the page, and find
> the "Remove from device" button (just above the "Details" button, which
> itself is just above the "Home" button at the bottom of the screen). 
> Double
> tap this to delete the book from your device.
> 5. You should be taken back to your library screen and the entry for the
> downloaded book.  Flick right to the "Download" button and try the 
> download
> again.
>
> HTH.  I've rarely had problems with my Audible downloads not completing.
> This was an issue when they first released the app, and some of the
> downloads of even short files would take 50 minutes to complete, but now 
> my
> downloads complete within a few minutes.  Cheers,
>
> Esther
>
>> Glenn wrote:
>>
>>> Hi All,
>>> I got an account at audible.com, and I downloaded my first book, and I
>>> got
>>> into chapter 3, and it says downloading,  and when I click on play, it
>>> tells
>>> me to connect to a network, and I am connected to my home network, but 
>>> it
>>> still tells me that it is  downloading, and it has been since this
>>> morning,
>>> the book is only 20 MB in size.
>>> I put in a bookmark, so I can find where I left off, but I cannot seem 
>>> to
>>> get the rest of the book.
>>> Has anyone else with an audible account ever had such a strange problem?
>>> Glenn
>
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