Not the same article but something on a similar note, or maybe from a different point of view. ] http://techcrunch.com/2012/09/28/tim-cook-apologizes-for-apple-maps-points-to-competitive-alternatives/ http://www.techmeme.com/120928/p12#a120928p12
Be blessed all. On Sep 28, 2012, at 9:09 AM, Chris <[email protected]> wrote: > Note the following below I do not have a link for so sending the complete > article. > > Apple CEO 'extremely sorry' for Maps flap > > Tim Cook says the company fell short on its commitment to its customers, and > suggests using alternatives. > by Roger Cheng > September 28, 2012 6:07 AM PDT > > Apple CEO Tim Cook to the most drastic step yet to address the growing furor > over its map application, saying he was "extremely sorry" for the frustration > and vowing to improve the program. > > "With the launch of our new Maps last week, we fell short on this > commitment," Cook said in a statement, which was first reported on by > TechCrunch. > > > > An apology from Apple is a rare thing, but the company has stumbled from time > to time, including its recent Antennagate issue with the iPhone 4, and has > been forced to address the problem. The maps flap has allowed competitors > such as Motorola Mobility take a swipe at the smartphone giant, and left it > vulnerable to criticism. > > Cook also takes the unusual step of recommending alternatives such as the > Bing, MapQuest, or Waze apps, or using Google or Nokia's map Web sites while > the company works to improve its app. > > The issue began when Apple opted to boot Google Maps from iOS6, essentially > forcing customers to use its own native app, which many complain lacks > details, is filled with distorted images, and provides the wrong directions. > > Here's the full letter: > > To our customers, > > At Apple, we strive to make world-class products that deliver the best > experience possible to our customers. With the launch of our new Maps last > week, we fell short on this commitment. We are extremely sorry for the > frustration this has caused our customers and we are doing everything we can > to make Maps better. > > We launched Maps initially with the first version of iOS. As time > progressed, we wanted to provide our customers with even better Maps > including features such as turn-by-turn directions, voice integration, > Flyover and vector-based maps. In order to do this, we had to create a new > version of Maps from the ground up. > > There are already more than 100 million iOS devices using the new Apple Maps, > with more and more joining us every day. In just over a week, iOS users with > the new Maps have already searched for nearly half a billion locations. The > more our customers use our Maps the better it will get and we greatly > appreciate all of the feedback we have received from you. > > While we're improving Maps, you can try alternatives by downloading map apps > from the App Store like Bing, MapQuest and Waze, or use Google or Nokia maps > by going to their websites and creating an icon on your home screen to their > web app. > > Everything we do at Apple is aimed at making our products the best in the > world. We know that you expect that from us, and we will keep working > non-stop until Maps lives up to the same incredibly high standard. > <--- Mac Access At Mac Access Dot Net ---> > > To reply to this post, please address your message to > [email protected] > > You can find an archive of all messages posted to the Mac-Access forum at > either the list's own dedicated web archive: > <http://mail.tft-bbs.co.uk/pipermail/mac-access/index.html> > or at the public Mail Archive: > <http://www.mail-archive.com/[email protected]/>. > Subscribe to the list's RSS feed from: > <http://www.mail-archive.com/[email protected]/maillist.xml> > > The Mac-Access mailing list is guaranteed malware, spyware, Trojan, virus and > worm-free! > > Please remember to update your membership options periodically by visiting > the list website at: > <http://mail.tft-bbs.co.uk/mailman/listinfo/mac-access/options/> <--- Mac Access At Mac Access Dot Net ---> To reply to this post, please address your message to [email protected] You can find an archive of all messages posted to the Mac-Access forum at either the list's own dedicated web archive: <http://mail.tft-bbs.co.uk/pipermail/mac-access/index.html> or at the public Mail Archive: <http://www.mail-archive.com/[email protected]/>. Subscribe to the list's RSS feed from: <http://www.mail-archive.com/[email protected]/maillist.xml> The Mac-Access mailing list is guaranteed malware, spyware, Trojan, virus and worm-free! Please remember to update your membership options periodically by visiting the list website at: <http://mail.tft-bbs.co.uk/mailman/listinfo/mac-access/options/>
