Hi all

Believe it or not, this is Gordon once again in the support pilot's chair. :)

First of all I would like to say thank you to those who have offered their 
services in the capacity of assistant list controller.  We very much appreciate 
your kind offers.

Later today we will be appointing three assistants.  Lynne and I feel that it 
would be a help to have one in as many different major time zones as possible 
so that, in the event that we are not available which, given what is coming up 
in our lives, (more on that privately if you're interested), will probably be 
quite frequent, there is somebody on hand to resolve issues.

Please don't panic if we haven't already acknowledged your message. We had a 
provider outage during the night which caused significant problems. That is now 
fixed. Also, we want to sit down and talk this through properly this time, so 
as not to make the same erros we made last time we did this.  Yes, we have 
learned important lessons from that episode so it wasn't a waste of time.

Anyway folks, we will make the announcement regarding who we have selected 
after we have spoken to the individuals concerned privately.  We believe that 
is the courteous way forward, and we are anxious not to offend.

Kind regards

==============================

Gordon, Lynne And Tracy;
<[email protected]>

Telephone Support:

If you need our help and we cannot resolve your issue via the E-Mail mechanism, 
you can arrange to call us directly – or we may be able to call you if you 
prefer, 

United Kingdom:  Free Phone:
0800 8620538

Europe and other non-specified:
+44 1642 688095

United States Of America And Canada:
+1 646 9151493

Australia:
+61 38 8205930
Or:
+61 39 0284505

Fax:
+44 1642 365123

Please Note: All Support Requests By Phone Will Be Handled By Gordon.

Follow Us On Twitter:
<http://www.twitter.com/maciosaccess>

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