Hi John,

You could try to go to Disk Utilities and repair permissions.  If that doesn't 
work, you can do a reinstall of the operating system.  There's also another 
possibility that is less drastic than a reinstall that you can try first, which 
is to boot into safe mode, with restricted use.  Although you can't log in and 
hear VoiceOver when you boot into safe mode, because audio is not on,  I've 
found that simply booting into safe mode and then rebooting fixes several 
problems.  Permissions are automatically repaired as part of the safe mode 
boot, and some caches and log files are cleaned.  This worked to fix Matthew's 
girl friend's Mac update a few weeks ago.

To boot into safe mode, you press and hold down the Shift key immediately after 
your Mac starts up and continue holding it for a while (I think 40 seconds or 
so will do -- until a screen comes up).  Then, leave it to boot up.  This takes 
longer than a usual boot, because it does the repair permissions and the cache 
clearing.

On a Mac with a normal hard drive, I can hear when the activity stops.  Ten 
minutes should be more than enough, even on a loaded Mac (and yours is new).  
Then just boot up normally and see whether things work.

I've found that Safe boot mode works to clear up some issues, so I've never had 
to use the recovery partition.  Otherwise, first try using disk utility to 
repair permissions before you reinstall the operating system.  There's also a 
way to  force a reinstall from the network, I think, with Command-Option-R on 
the new machines, but I'm not sure of those details.

HTH.  Cheers,

Esther
 
On Jul 7, 2013, at 8:16 AM, John Gallagher wrote:

> Hi all the machine after command r then command f 5 it is in a menu not sure 
> how to go it says re instal mac os 10 but I have no disk with it on. at least 
> things are happening.
> 
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