Hi Chris, Glenn is correct that major system updates in iOS can take quite a while to complete. However, it is always a good idea to backup your iOS device or Mac computer before doing major upgrades.
Here's a link to a MacWorld article on how to upgrade to iOS 7. You can use the Safari Reader option. There are links in the article to separate sections describing how to make backups using either with iTunes or through the Cloud if you have an iCloud account and have set up backups under the Settings menu for your phone. There is also an advisory to make sure your battery has sufficient charge, or you are connected to a power source, so that you do not run out of power during the update process, which can take time, depending on whether you are doing the backup over the air or through iTunes on your computer. They also warn you not to turn your phone off before your backup completes, so you do not lose information in the middle of the process. Finally, if you want to learn more about using iTunes with JAWS, in order to better work with your iPhone, I'll point you to these two Freedom Scientific FSCast podcasts: • Part one of the two-part demonstration of using Apple's iTunes® 11 with JAWS® 14 screen reading software. http://podcast.freedomscientific.com/FSCast/episodes/fscast073-December2012.mp3 • Part two of the two-part demonstration of using Apple's iTunes® 11 with JAWS® 14 screen reading software. http://podcast.freedomscientific.com/FSCast/episodes/fscast074-January2013.mp3 One advantage of using iTunes on your computer for backing up your iPhone is that you can keep accessible versions of apps, or apps that may no longer be available for sale in the App Store (but which still work) on your phone. I don't automatically update my iOS apps because I like to ensure that the versions I use continue to work well with VoiceOver. When you use Cloud backups, you always get the latest version of an app that is available from the app store, which is not necessarily still accessible. HTH. Cheers, Esther On Dec 7, 2013, at 11:06 AM, Glenn wrote: > Chris, > I wonder if you worried too soon. > I think that major updates can take quite a while to complete. > Glenn > ----- Original Message ----- > From: "Chris Goodwin" <[email protected]> > To: "MacAccessList" <[email protected]> > Sent: Saturday, December 07, 2013 3:01 PM > Subject: A cautionary tale of an ios upgrade > > > Hi all, > > I went to upgrade my iPhone 4S from (I guess) ios6 to ios7.0.4 on Wednesday > evening this week. I'd seen the option there for several months but had > held back as being mostly used to Microsoft that I should hold back from the > first version of a new release. > > Well, I started the upgrade via my wi-fi and after a short time the phone > restarted itself. Or rather, it went to a screen with the apple logo on and > something like a signpost underneath. And it sat there. After 20 mins I > tried to shut it off which didn't work. Had to do a hard reset with top > button and home key at the same time. All attempts to switch the phone back > on gave the same screen which then went blank after about 20 seconds. > > Basically, my phone wasn't working. > > A google told me I had to restore my phone. So I started iTunes and > connected my phone to my Windows laptop. iTunes detected a phone that > needed restoring but Jaws couldn't locate any button I was expecting to see > labelled "Restore". My sighted wife was able to see it though and started > the process. Alas, iTunes eventually returned with a message saying "This > phone could not be restored". > > Fortunately I live in a city which has an Apple store. I trotted off to the > shop and they were very helpful and went through the restore process. In > less than 10 minutes my phone was up and running again and the assistant did > things like log me back into iCloud and set up my phone to back up to > iCloud. Unfortunatley, it hadn't been backing up before and all my data was > lost. This in practice meant my contacts, and settings within apps, and the > photos I had on the phone at the time. The assistant downloaded all my apps > for me though as there was a "download all" function. > > the reason the assistant thought her restore worked was that at the shop, > the firmware was also updated and not just the ios. > > I had to return another day with my old Nokia phone so they could transfer > all my contacts again. > > I've spent a fairly jolly couple of days now re-organising all my apps and > running each of them and setting up various configurations and favourites. > Still some way to go on this. > > I don't use my iPhone for music so had never plugged it into iTunes other > than once or twice just to see what it all looked like. iTunes is a pretty > tricky app with Jaws. But I had no idea it was a tool to use to help backup > my phone. > > I need to learn more about backing up I think. > > The assistant at the Apple store said the most likely reason for my problem > was that a bit of data went missing when I did the update via wi-fi and she > always does it when the phone is powered. It sounds a bit of a funny reason > but I don't know enough to dispute her. > > Not sure what the moral of the story is. > > Best, > > Chris > <--- Mac Access At Mac Access Dot Net ---> To reply to this post, please address your message to [email protected] You can find an archive of all messages posted to the Mac-Access forum at either the list's own dedicated web archive: <http://mail.tft-bbs.co.uk/pipermail/mac-access/index.html> or at the public Mail Archive: <http://www.mail-archive.com/[email protected]/>. 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