Hello Judy, My first thought would be to make sure your Mac has the latest ICA compliant driver for your scanner model installed. If I remember correctly, FineReader Express used TWAIN scanner drivers while FineReader Pro uses ICA drivers. You can probably get the latest driver by either running software update on the Mac or by going to HP’s website and checking the available drivers for your scanner model. You might also look at Apple’s website listing compatible printers/scanners. The US version of that page can be found here: http://support.apple.com/en-us/HT201465
If that does not resolve your issue, can you provide the following information? 1. What model is your HP scanner? 2. What version of MacOS are you running? 3. How is your scanner communicating with your Mac? (USB, Wi-Fi, etc) 4. What is your FineReader version? 5. What is the version of your installed HP scanner driver? HTH, Bryan On Dec 1, 2014, at 8:38 AM, Judy Pryor <judith.pr...@btinternet.com> wrote: > I downloaded Fine reader pro from the AP store last night as it was on > special offer. My HP scanner works with Abbeyfine Express but I can't get > Fine reader pro to recognise the scanner it just says no device connected. > So how do I connect it? <--- Mac Access At Mac Access Dot Net ---> To reply to this post, please address your message to mac-access@mac-access.net You can find an archive of all messages posted to the Mac-Access forum at the list's public Mail Archive: <http://www.mail-archive.com/mac-access@mac-access.net/>. Subscribe to the list's RSS feed from: <http://www.mail-archive.com/mac-access@mac-access.net/maillist.xml> As the Mac Access Dot Net administrators, we always strive to ensure that the Mac-Access E-Mal list remains malware, spyware, Trojan, virus and worm-free. However, this should in no way replace your own security strategy. We assume neither liability nor responsibility should something unpredictable happen. Please remember to update your membership preferences periodically by visiting the list website at: <http://mail.tft-bbs.co.uk/mailman/listinfo/mac-access/options/>
