That shouldn't most likely be the case. It doesn't take much to scan it. Are you using the pad of your finger or your finger tip? If your finger tip, then there's you're problem right there. It needs to be the entire soft pad of the finger.

Chris.

----- Original Message ----- From: "Juanita Martin" <jordmar...@suddenlink.net>
To: "OS X & iOS Accessibility" <mac-access@mac-access.net>
Sent: Wednesday, April 15, 2015 9:56 AM
Subject: Re: [Mac-access]: Problems with touchID on iPhone 5S


I have never gotten the touch ID to work. I have come to the conclusion that my fingers are just too small to cover the entire area that it needs to scan.

Sent from my iPhone

On Apr 15, 2015, at 8:49 AM, Christopher-Mark Gilland <clgillan...@gmail.com> wrote:

You've missed the one obvious thing, LOL! Clean your actual finger. Make sure it has no opened cuts, etc. I know that sounds really obvious, but trust me. It can make a difference.

Chris.

----- Original Message ----- From: "Paul Hopewell" <hopew...@hopewell.org.uk>
To: "mac-access" <mac-access@mac-access.net>
Sent: Tuesday, April 14, 2015 1:29 PM
Subject: [Mac-access]: Problems with touchID on iPhone 5S


Hello,
I have an iPhone 5S which is about 6 months old and which is currently running IOS 8.3.

TouchID worked well for the first 4 months or so, but alas is now unreliable. If I register a new fingerprint it works fine for about 2 days and then the finger print is no longer recognised.

Do any listers have tips on the best way to position fingers or thumbs during the initial fingerprint registration or any other tips on how to make touchID reliable. I have tried cleaning the home button with a dry cloth and also tried registering the same finger several times as if they were all different fingers. Would it help to clean the home button in some other way?

Many thanks for any tips. TouchID is great while it works!

Do any other listers have problems with TouchID on iPhone 5S? Is TouchID on iPhone 6 reliable?

Best regards….

Paul Hopewell
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