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REAL SOFTWARE ADDS PRIORITY PHONE SUPPORT OPTIONS Technical support options enhanced by addition of paid priority phone support to supplement free web-based method. November 5, 2002. Austin, TX - REAL Software today announced availability of paid priority technical support. The new support offerings give developers the security and flexibility they require and provide all customers with access to the appropriate level of assistance. The free web-based system continues unchanged and those developers who need ready access to first-line support for their mission-critical projects now have several options to choose from. "Our customers can now choose the level of support that matches their needs," said Geoff Perlman, President and CEO of REAL Software. "We will continue to provide high quality web-based support while also meeting the needs of customers who require more immediate attention." "Priority phone support is something we asked REAL Software to provide," said David Merryweather, CIO of CEI Learning. "Access to Premiere Level technical support assures us that REALbasic is the right development platform for our most critical projects." There are now five options to choose from in addition to the free web-based support method. All of the new plans offer phone support. Customers may select Single Incident support or choose one of the three subscription plans. Each subscription plan offers an escalating number of incidents and response priority and support contacts at the developers' organization. Additional support for REALbasic plug-in developers is also available. Support plans range in price from $49.95 for a Single Incident to $2,499.95 for the Premier plan with unlimited incidents, one day response time, and access to Directed Engineering Services. Details of each plan are available on the website: <http://www.realbasic.com/support/plans.html>. About REALbasic: REALbasic is the powerful, easy-to-use tool for creating your own software for Macintosh, Mac OS X, and Windows. It runs natively on Mac OS X as well as earlier versions of Macintosh System software. It allows programmers of all skill levels to develop their software with a single set of user interface elements and code without requiring any platform-specific adjustments. REALbasic is available for US$149.95 for the Standard Edition and US$349.95 for the Professional Edition packages, direct from REAL Software. REAL Software offers academic and volume discounts as well as license-only and subscription options. In addition to US English, REALbasic is available in Dutch, French, German, Italian, Portuguese, and Japanese. About REAL Software: REAL Software, Inc. was founded in 1996 and is based in Austin, Texas. For more information visit www.realsoftware.com or call 512 328 7325. For more information about REALbasic, visit: <http://www.realbasic.com/realbasic> __________________________ Please visit our sponsors: RadGad(sm): The Place for Useful Gifts & Gadgets.(sm) http://www.radgad.com/, mailto:info@;radgad.com, or 877-5-RADGAD MacTech(r) Magazine: The journal of Macintosh technology and development http://www.mactech.com, mailto:info@;mactech.com, or 805-494-9797 DevDepot(sm): Your Source for RAM, Technical & Developer Products http://www.devdepot.com, mailto:info@;devdepot.com or call 877-DEPOT-NOW To submit a posting to MacDev-1, mailto:press_releases@;mactech.com. To subscribe to MacDev-1, send mail to [EMAIL PROTECTED] with the SUBJECT line reading "SUBSCRIBE MACDEV-1". To unsubscribe, the SUBJECT line should read "UNSUBSCRIBE MACDEV-1". MacTech, Developer Depot, RadGad, and Xplain Corporation are not responsible for any errors, omissions, or other inaccuracies in this message. News may be propagated freely, but please attribute your source as MacTech Magazine, <http://www.mactech.com>. --
