This message comes to you from MacDev-1(tm) -- the Mac(tm) OS Developer News and Info server. See below for more info on this list (including sub/unsub details). __________________________
FOR IMMEDIATE RELEASE MACSDESIGN RELEASES WEB HELP DESK V6.2.7 New features provide additional functionality to already robust offering FREMONT, CA, March 25, 2003 - MacsDesign Studio today released an update to its highly successful Web Help Desk technical support solution. Designed for education and enterprise customers, version 6.2.7 introduces customized priority and status types, due-hours calculation and scheduled tasks. "We are constantly looking for ways to improve to keep up with our customers' ever changing needs," said Jonathan Lew, President of MacsDesign Studio. "By working closely with our customers and listening to their input, we continue to deliver a very reliable and powerful help desk solution." New Features Include: - Customized priority and status types - Due-hours calculation - Scheduled tasks - Updated e-mail settings - Improved task manager The Web Help Desk is built on an industry-standard Java foundation providing platform and database independence and scalability with built-in clustering support, while delivering a uniquely simple, intuitive and attractive user interface. Supported platforms include Mac OS X, Windows 2000, Linux, and Solaris 8. It is currently being used by a variety of commercial, educational and governmental organizations such as The Washington Times, Miami Children's Hospital, National Oceanic and Atmospheric Administration, Columbia University NY and The George Washington University. Web Help Desk v6.2.7 is available now at http://webhelpdesk.prospector.com. An online demo is available. For pricing information, either visit our site or call (866) 701-0227. About MacsDesign Studio: Founded in 1998 and based in Fremont, California, MacsDesign Studio is comprised of web application developers specializing in WebObjects solutions. Current clients include NASA, FileMaker, Inc., GEAR for Sports and many educational entities. More information regarding MacsDesign Studio can be found at http://www.macsdesign.com. __________________________ Please visit our sponsors: RadGad(sm): The Place for Useful Gifts & Gadgets.(sm) http://www.radgad.com/, mailto:[EMAIL PROTECTED], or 877-5-RADGAD MacTech(r) Magazine: The journal of Macintosh technology and development http://www.mactech.com, mailto:[EMAIL PROTECTED], or 805-494-9797 DevDepot(sm): Your Source for RAM, Technical & Developer Products http://www.devdepot.com, mailto:[EMAIL PROTECTED] or call 877-DEPOT-NOW To submit a posting to MacDev-1, mailto:[EMAIL PROTECTED] To subscribe to MacDev-1, send mail to [EMAIL PROTECTED] with the SUBJECT line reading "SUBSCRIBE MACDEV-1". To unsubscribe, the SUBJECT line should read "UNSUBSCRIBE MACDEV-1". MacTech, Developer Depot, RadGad, and Xplain Corporation are not responsible for any errors, omissions, or other inaccuracies in this message. News may be propagated freely, but please attribute your source as MacTech Magazine, <http://www.mactech.com>. --
