OK, let?s turn off the flames and get back to business (and fun), whaddya say, folks?
Here?s a little story to calm everyone down about the Al Gore vs. Bill Gates Celebrity Death Match (Al Franken vs. Rush Limbaugh might be better, though). I inquired here a month or so ago about recommendations for a native OS X OCR program. I did a little research and bought the new OmniPage Pro X from ScanSoft. I have an Epson Perfection scanner that uses the Twain software (still in beta after, what, two years since OS X came out?) just fine. OmniPage will not interface with Twain if you have Jaguar installed, only if you have 10.1! The set-up program simply will not recognize it when it scans your hard drive for the program (it scans automatically and won't let you browse to find and choose). Jaguar has been out for about 6 months, right, and this new, very expensive OmniPage just came out and it won?t work under Jaguar. I confirmed this by contacting the publisher. Here's the kicker. In order to just email the publisher to get ANY support, you must pay $9.95 just to pose the question even though it is their fault and it is a brand new program! Ten bucks for them to tell me their program is deficient. Having no choice but to email them or use the CD as a coaster, I bit the bullet and emailed them. They responded and directed me to call them on the phone, which I did. They said I could get a refund for the software purchase, or I could wait a couple of weeks and they would send me an update on a CD that would solve the problem. It's been 2 weeks and no CD yet. No refund of the $9.95. How's that for customer service? | The next meeting of the Louisville Computer Society will | be March 25. The LCS Web page is <http://www.kymac.org>.
