I want to share my experience of disk maintenance in hopes it will  
help others.

My G-5 tower was getting slower and slower, so I thought I would walk  
through the usual routine of DiskWarrior first, TechTools second,  
then Cocktail at the end.

DiskWarrior immediately said the directory was too badly damaged to  
repair, so it baked out of the routine.  This was late at night so I  
emailed them my problem  In the meantime I decided to use TechTools  
pro, which went through all the routines and even said it was  
rebuilding the directory.  When finished the computer would no longer  
boot, I always got the dimmed screen that said to do a hard restart  
with the on/off button, each time getting the grayed screen.

Now I had a mess, could not start the machine at all, unless I held  
down the option key to get to the blue screen where I could at least  
eject the TechTool disk.  I should learn, this is the second time  
that TechTools had made a machine inoperable,  I will eventually  
catch on.

For those of you with Tiger, there is an updated version of both  
DiskWarrior and TechTools that you must use.  Had the directory not  
been so badly damaged the DiskWarrior would have backed out and given  
me a message to upgrade, the TechTools disk didn't, it went ahead and  
did the work without telling me I had a version that would not work  
with my operating system.

The education from all this came when I called Alsoft (DiskWarrior)  
and left a message for tech support, giving them my problem.  They  
called me back within an hour and walked me through the innards of  
the program, WOW it is great.  I had to use various key combinations  
to get into the advanced portions of the program, I had to give them  
readings so they could then give me a key to type in, which allowed  
the software to bypass the bad part of the disk, and then I could do  
a rebuild of the directory and now I am running fine.

The tech support guy said that TechTools was good for testing  
hardware performance, but directory rebuilding was best done by  
DiskWarrior, I can't agree more.  He also said that most "slowing" of  
the machine anymore is not due to fragmentation, it is the directory  
that is getting bad, and most of the speed issues can be corrected by  
a rebuilding of the directory.

So, should you think you are to a brick wall, it may be good to get  
the Alsoft folks involved if you think the problem is with the  
directory.

John R.


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