Robert, I really appreciate all the time you're spending on this - and look forward to the resolution before i go to a G5.
Jan On Sunday, February 22, 2004, at 07:14 PM, Robert M. Klein wrote: > FYI, my iDVD problem from last week has yet to be solved. Now, I?m up > to > product specialist level at Apple, and he had me email my crash logs > for him > to take the engineers. Yeeehaw. The issue is burning DVDs on my dual > processor G5. I can burn the tutorial demo OK, but not the iMovie > project > that I authored which is 17.5 minutes long with lots of dv clips and > about > 200 jpg photos. It hangs up on step 4 (multiplexing and burning) or I > get > the ol? program has unexpectedly quit message. > > If you will indulge me, I will recount the events for you as this might > prove useful to some of you. > > After I asked for help from the list which I of course got, thank you, > guys, > I followed your suggestions to no avail. I nosed around on the Apple > website and found a release acknowledging an iDVD issue for the dual > G5s, > and I read some comments in the forum about it. So, I contacted Apple > Support and they had me try a few things. First they suggested that I > export the movie to a full video quicktime file and bring it into iDVD > that > way. I did, and after a few tries it actually burned a DVD but it was > defective (about a third through, the video froze while the soundrack > continued). Then they had me set up another account and try it under > the > test account. Same result. They looked up the serial number of my > machine > and asked me how much RAM it had, and I said 1 gig. They said it > shipped > with 512mg, so I should take out the third-party RAM that MacMall put > in and > try again, that that could very well be the source of the problem. > (Sorry, > Ward, the G5 was a surprise gift from my wonderful wife; I would have > bought > it a MacTown.) Although skeptical, I did that (2 256mg Kingston > cards) and > had the same result. I used Apple-brand DVD blanks throughout, by the > way. > > Stay tuned. > > Robert > > > > > | The next meeting of the Louisville Computer Society will > | be February 24. The LCS Web page is <http://www.kymac.org>. > | This list's page is <http://erdos.math.louisville.edu/macgroup>. | The next meeting of the Louisville Computer Society will | be February 24. The LCS Web page is <http://www.kymac.org>. | This list's page is <http://erdos.math.louisville.edu/macgroup>.
