to expand on Wards' suggestions: lack of available RAM can create problems. pauses in the middle of a scan or print may indicate writing to disk and can cause a disconnect within the software causing a freeze.
your second page problem could be in the OEM software, but also may be that the document is actually larger than one page. even though the bottom margin is blank there could be some additional formating still in use. this occurs frequently when printing web pages and occasionally with word processing etc. i've had various printing problems in os x up to 10.4. after tigger, the problems seem to be user generated. best...jf On Jun 8, 2007, at 8:56 PM, Ward Oldham wrote: > Hi George, > > On the surface, it would be prudent to make sure you have installed > the latest drivers compatible with your version of OS X. > > HP ScanJet 3500c (driver version 8.4) > http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex? > softwareitem=sj-31472-2&lc=en&cc=us&dlc=en&product=73488&os=219&lang=e > n > > HP Photosmart 7400 series (driver version 3.1) > http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex? > softwareitem=ps-31553-2&lc=en&cc=us&dlc=en&product=397785&os=219&lang= > en > > Both are hefty downloads. Check the above versions with what shipped > with the product. It may eliminate the need to download. > > Frequently before going to this trouble, it may be smart to try a > series of quick fixes first, particularly if both devices worked as > one would expect when you originally installed them. > > Among these . . . > > Boot from your OS X Install DVD, run Disk Utility and Repair disk. > or > Repair with a commercial utility i.e. Disk Warrior or Techtool Pro. > > Repair disk permissions. > > Delete the printer from the list in Printer Setup, then re-add the > printer. > > Delete scanner and/or printer preferences. (you may have trouble with > this one). > > > I suspect your problem with the printer printing a second blank page > might be a carriage return or two, inadvertently creating the second > page. Check your document. > > Good Luck! > > Ward Oldham > > On Jun 8, 2007, at 6:49 PM, George H.Yankey wrote: > >> The problems with our scanner are; sometimes it responds to the >> scanner >> buttons and sometimes it doesn't and on occasion it freezes in the >> middle of a scan. The printer frequently runs a second blank page >> when >> there is only one page in the documents; also, it sometimes >> freezes in >> the middle of a job then I have trouble restarting or deleting the >> job. >> George >> On Jun 8, 2007, at 11:43 AM, Lee Larson wrote: >> >>> On Jun 8, at 11:06 AM, George H.Yankey wrote: >>> >>>> We are using a HP Scanjet 3500 series scanner and a HP Photosmart >>>> 7400 >>>> series printer and are having problems with both. We have the >>>> original >>>> CD drivers for both and are thinking about uninstalling both >>>> drivers >>>> and starting over. Would that be a good idea ? >>> >>> It probably couldn't hurt anything to do so, but what are the >>> problems? >>> >>> >>> _______________________________________________ >>> The next Louisville Computer Society meeting will >>> be June 26 at MacAuthority, 128 Breckinridge Lane. >>> Posting address: MacGroup at erdos.math.louisville.edu >>> Information: http://www.math.louisville.edu/mailman/listinfo/ >>> macgroup >> >> >> _______________________________________________ >> The next Louisville Computer Society meeting will >> be June 26 at MacAuthority, 128 Breckinridge Lane. >> Posting address: MacGroup at erdos.math.louisville.edu >> Information: http://www.math.louisville.edu/mailman/listinfo/macgroup > > _______________________________________________ > The next Louisville Computer Society meeting will > be June 26 at MacAuthority, 128 Breckinridge Lane. > Posting address: MacGroup at erdos.math.louisville.edu > Information: http://www.math.louisville.edu/mailman/listinfo/macgroup
