Hi, My wife has a PowerBook G4 running OS 10.3.9, and Safari 1.3.2, with the latest updates installed. When accessing via the web a Remotelink application (to view video content--echocardiograms), she can only get the still frames. It can't be for Windows machines only. The web help page says that Mac users have to have the Java 1.4.1 plugin in order to run the video:
"Macintosh Users If you are using a Macintosh computer, the secure gateway works with the Safari browser. To determine if your machine has the Sun JVM: Launch the Safari browser. >From the Help menu, choose Installed Plug-ins. Look for the Java plug-in icon. Note that you may have Java 1.3.1, but make sure that you also have at least Java 1.4.1. If you do not have the plug-in, then you need to install it." (It also said elsewhere that it won't work with Mozilla; in Firefox, I couldn't even get the still images.) Looking in Safari>Help>Installed Plug-ins, a list of plug-ins and there are no icons, but rather a long list of plugins in section. Among them is a section, "Java Plug-in for Cocoa" where it says Java 1.4.2_11 Plug-in (Cocoa), and there is another section titled, "Java Plug-in" where it says Java 1.3.1 Plug-in. Both sections list 2 MIME types. I tried downloading J2SE50Release4.pkg and Java142Update1.pkg and neither would install (message said it can't be installed on that machine). I ran Applications>Utilities>Java>Java Web Start which is way over my head. By the way, in that same folder are Java Plugin Settings, Java 1.4.2 Plugin Settings and Java 1.3.1 Plugin Settings. When I opened Java Plugin Settings 1.4.2, I got a preferences dialogue that did not appear to provide any guidance or settings for being used in Safari. In Safari>Preferences>Security>Web Content, all boxes are checked except "Block pop-up windows." I couldn't find anything in the Apple Support section of apple.com or on the Sun site. So, it seems that the right plug-in is on the machine, but not installed or working in Safari; therefore, she cannot see the video of the echocardiogram. There is no error message from the Remotelink web page to indicate that the browser is not compatible or anything else. Just for laughs, I tried to access the Remotelink video on my G5 running 10.4.10 and Safari 3.0.3 and had the same results. I'm stumped, so I am calling on the experts. What can I do to fix this? Thanks, Robert
