Any remote access experts out there?
For several months I have been accessing my Mom's computer to help when she has problems or to install updates for her, etc. In the last month or so something happened and I'm no longer able to access her computer remotely. She wouldn't know what to go in and change so I doubt it is anything she's done. Here is her set up. She is running Mac OS X 10.6.8. She has a Linksys router configured with port forwarding turned on for ports 3283 and 5900. Her ISP is Bell South and I have a DYNDNS account set up for her as well. I am using ARD version 3.4 on 3 different Macs - one laptop and two desktop computers - all running Mac OS X 10.5.8 to access her computer from both home and work and none are able to connect. When I enter her dynamic host name in the scanner it does show the correct IP address for her computer but it is grayed out and I cannot connect. So it is resolving the IP address, but for some reason I am still blocked from access. I brought my laptop in and was able to get on her local network and connect so it is something in her setup to the outside world. I was able to talk her through allowing me access through iChat's screen sharing function one day so that is working, but it is not a good option as it takes too much effort on her part and she is not always available to turn this on when I am available to work on her computer, so I'd really like to get ARD back up and running. Any suggestions on what I missing here? Thanks!
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