Jonathan, Who is the private service who does the charts and graphs and speed detail? Approximate Cost?
We still have POTS at home as well as our cell phones. I would not go to Insight to TWC for phone service. Richard Meadows Co-Founder & Chief Connection Officer Berndows Enterprise LLC 502-593-5830 On Jul 10, 2013, at 12:23 PM, Jonathan Fletcher <[email protected]> wrote: > On Jul 10, 2013, at 12:00 PM, Dr. James Priest" <[email protected]> > wrote: > >> I live in Old Louisville and have been having speed and Ping issues with >> Insight for the last year which got worse this Jan. The issues seem to be >> getting worse and it takes 30 minutes to talk to live person with the change >> to TW. I have been told they are in the process of big upgrades. Should be >> more like speed down grades. Before the switch to TW I could call and at >> least get a credit. Now that I have been forced to the VOIP phone it has >> gotten worse. I pay for 30 meg and sometimes will see it during the week >> day. About 6 PM and near 9 PM it goes between 10 and 15 meg and the ping is >> 45 to 70. Are others seeing these issue? >> What do others feel about ATT Uverse? While the max speed is 25 I assume >> they don't have the same issues. >> >> On the 911 issue. The TW technician that came out wanted me to sign a >> release that TW will not provide 911 service if the power goes out. There is >> no battery backup unless you are on a medical alert system and then they >> only provide 3 hrs. I have seen power outages lasting more then 3 hrs in >> this part of town. Who in the city government let them have a franchise >> with limited 911 service. Most other cites require a minimum of 8 hrs. At >> least ATT U verse is 8 hrs and you can plug more in. I have written to the >> city and as yet no response. I assume most people sign and don't even >> think. As someone who spends time reviewing emergency responses don't count >> on your cell unless it is a small isolated issue. The cell systems crash on >> a heavy demand and that is if you are a tower that has power backup. > > Wow, I did not know that about 911 service! I have my networking stuff on an > additional backup battery anyway, but that is interesting. I have Insight's > box still, of course, so it still has its massive internal battery, but I > have never had to test it. > > We've been lucky that our power has almost never gone out. Half of Louisville > could be without power and ours is still humming along. The only times it has > ever gone out were apparently not weather related, and then only for less > than an hour. I had an LG&E guy tell me one time that we were just lucky that > there were few trees by the lines between our house and the substation. ::-) > > I will have to say, though, that my speed INCREASED when TWC took over. I > have a third-party service that sends me a monthly report of my speeds (with > charts and everything!). I had been real happy with Insight since I upgraded > to their 30.0 service. I was getting a full 30 mbps download and a very > consistent 3.0 mbps upload. (It is normal for residential service to be a lot > faster down than up.) Well, along about June 9 my upload went from 3 mbps to > about 4.8 mbps, a very significant jump in the spec that I use for accessing > of my network when I am away, and screen sharing with my clients. I wonder > about the speed that the people paying a kings ransom every month for their > 50.0/5.0 service are getting. > > Let us know what the city says about the 911 service, James. That would be > interesting to know. > > > > -- > Jonathan Fletcher > FileMaker 9/10/11/12 Certified Developer > > Fletcher Data Consulting > [email protected] > http://www.fletcherdata.com > 502-509-7137 > > Personal miscellany online at http://jfletch.posthaven.com > > Kentuckiana's FileMaker Developers Group > Next meeting: FileMaker<=>QuickBooks > Tuesday, July 23rd, noon to 3:30-ish > http://www.kyfmp.com > > _______________________________________________ > MacGroup mailing list > [email protected] > http://www.math.louisville.edu/mailman/listinfo/macgroup
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