My experience with TWC: On the day that I was supposed to have my speed turned up, I called to see why I wasn’t getting it. Over the next several days, I had several conversations with TWC advanced-tech-support-but-don’t-speak-english-very-well, a really super on-site tech and a lineman that really knows his stuff.
I had been getting anywhere from 20 to 90 mbps on what was supposed to be 200 mbps service. Also, it was a brand new router that is on TWC’s approved router list. The tech replaced the line under my house because it had gotten crimped and was showing a loss. We swapped wires and devices in my router closet. What we found: One of my home-made ethernet cables would only allow connection at 100 mbps, even though the cable itself was Cat 6, which is supposed to be able to handle way more. Evidently I had a bad connector or something on it Also my fancy feature-laden router was not capable of handling the throughput. After replacing the line under the house and bypassing the router and going directly to the modem I was getting 175 mbps, totally enough to make me happy. What does not make me happy is that I have to buy a new router that can handle all the stuff I have connected to it and get the full bandwidth. The lineman. The next day I saw a guy working on the pole across the street. He was there to see why my speed was a little low. (Evidently, the 175 mbps wasn’t making THEM happy.) He said that where my line was connected to the main line was too far from the nearest amplifier and he would put in an order to have that corrected. It is capable of the 200 mbps that I needed, but not the 300 mbps service that they offer. I don’t care about that, though, since I am paying enough already and ANYTHING over the 30 mbps that was my previous service is awesome, especially because it is for the same price. So, check every cable and every box between your computer and the pole. Insist they send a tech out because they have all the equipment to test the wires with. Do NOT talk to “Advanced Tech Support” if you have blood pressure issues. If you LIKE talking to people have have to start their script over again if you answer them too early, then by all means, have at it. The remainder of my life is too short. YMMV, and all that. Jonathan > On May 11, 2016, at 7:03 PM, Alex Whitman <[email protected]> wrote: > > Two weeks ago I received and installed the new TWC modem, and was assured by > the tech support guy that higher speeds have already been rolled out in my > neighborhood. > > The connection on my 2011 MacBook Pro is still flaky and I have to turn wifi > off and back on again several times a day. It doesn't do this on anyone > else's network, only mine, so I suspect the problem is either my router, a > Netgear WGT624 v.3, or TWC's wiring in the house. > > I went to speedtest.com to see if the lack of improvement was just my > imagination. > Download speed: 17.51 Mbps. > Upload speed: 9.28 Mbps. > > bandwidthtest.com says > Download: 12.00 > Upload: 11.10 > > cnet.com/internet-speed-test says > Download: 15.59 > > How do these compare with others who have gotten the new modem? > > How do I troubleshoot the flakiness? -- Jonathan Fletcher [email protected] Kentuckiana FileMaker Developers Group Next Meeting: 5/24/16 _______________________________________________ MacGroup mailing list Posting address: [email protected] Archive: <http://www.mail-archive.com/[email protected]/> Answers to questions: <http://erdos.math.louisville.edu/macgroup/>
