The drive is not showing up because it's a Time Capsule (attached to her 
AirPort, not her Mac.)
Here is how to do it:
https://support.apple.com/en-us/HT202174

> On Jul 5, 2017, at 9:52 PM, John Robinson <[email protected]> wrote:
> 
> Thanks Jonathan, I didn't know the drive didn't have to be visible, the day 
> has been a success, I've had another lesson.  
> 
> John 
> 
> Sent from my iPhone
> 
>> On Jul 5, 2017, at 9:41 PM, Jonathan Fletcher <[email protected]> wrote:
>> 
>> Ann (and John),
>> 
>> Disk Utility does not need the drives to be visible on the desktop to work 
>> with them. They can even be worked with when unmounted, but they do need to 
>> be connected. I would try disconnecting the drive and reconnecting it to see 
>> if it will show up in Disk Utility. Everything should show up there all the 
>> time if it can recognize it. There might be something wrong with the drive, 
>> or it may just need to be reconnected. If that doesn’t work, restart the 
>> machine with the drive connected. 
>> 
>> There will be one or more files on the drive visible in Finder if it has 
>> anything Time-Machine-y on it, is mounted correctly and is working normally. 
>> 
>> I would reformat the drive and start over with your Time Machine regimen. If 
>> the drive then gives you ANY more problems e-cycle it and get a new one. 
>> Life’s too precious to waste it with misbehaving electronic devices.
>> 
>> Jonathan
>> 
>> 
>> 
>>> On Jul 5, 2017, at 9:31 PM, John Robinson <[email protected]> 
>>> wrote:
>>> 
>>> If you have everything checked as I do then It looks like it would show up 
>>> on your desktop, where DiskUtility needs to see it to format.
>> 
>> --
>> Jonathan Fletcher
>> [email protected]
>> 
>> Kentuckiana FileMaker Developers Group
>> Next Meeting: 7/25/17
>> 
>> 
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> 
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