At Midnight The Carriage becomes a Pumpkin….
Cinderella had a problem, time was running up against her….the clock began to strike….. For the second time on Thursday morning when I took the Apple Watch off the charger the back came off, held only by the thin fiber ribbon that attaches the four sensors that measure activity and body condition…. Dang, twice….I know it’s because of the Sun Screen, I try to not get any around the area of the watch but it does happen and over time the oil weakens the seal…. I immediately went on line and scheduled an appointment at the Genius bar for 12:30 Thursday. I arrived at 12:00, the place was packed, 5 people ahead of me just to tell them I was there. I received my rep. about 12:35. She began setting up the repair…it would have to be shipped off and returned between 8 to 10 days…bummer, I can’t get along for ten days! That’s inhumane.. However since I had purchased Apple Care I could choose door 2, which they call Extra Care…this option would mean the rep. I was working with would pass off my account to a rep. in never never land, they would call me within a couple minutes and handle the repair from that point on… Extra Care will ship me a watch and then I return my watch, all shipping is on Apple…all the representatives were American, spoke better English than I. The phone rang within 10 seconds, we stepped through the procedure, I left the store at 1:30…. Today at 2:00 p.m. I had the new Apple Watch in hand….Cinderella did not have to carry home her pumpkin… This company is amazing, simply giving the Apple Consumer service that is unmatched…. On, by the way, the lady in front of me to register for her appointment ask the scheduler if the store is like this all the time….he replied he had been there 11 years and it’s like this every day…. With experiences we all have had with other companies there is no wonder Apple’s fan base….. 98% say they will stick with Apple…once you’ve lived the dream you don’t want to give it up. I had to tell the story, next time it’s Jack and the Beanstalk. John _______________________________________________ MacGroup mailing list Posting address: [email protected] Archive: <http://www.mail-archive.com/[email protected]/> Answers to questions: <http://erdos.math.louisville.edu/macgroup/>
