I've got my iPhone working again, but wanted to see if anyone has seen, or could explain this behavior.
Sunday morning I logged into my iPhone and was doing all my normal activities. I decided to access a third-party health app that uses TouchID. This particular app is finicky about working with Touch ID and I end up manually logging in half the time. This was the case this day. I had been doing some yard work and thought maybe my hands were a little rougher than usual and maybe it really was having trouble reading my fingerprint so I went into Settings and deleted 2 of the three fingerprints I had saved and proceeded to try to rescan a new fingerprint. However, I kept receiving an error to try again after I went through the entire scan process. Mind you, I'm logged into my phone all this time and every time I went into the settings it asked for my passcode and I dutifully, and correctly entered it and was able to go through the process again but could not save a fingerprint. I decided to reboot my phone to see if that would help. Imagine my surprise when after the reboot I'm presented with the iPhone Disabled screen and was now locked out of my phone! I was under the impression that you were supposed to receive warnings after several failed attempts that you would be locked out of your phone and this never happened. I was obviously entering my passcode correctly or I wouldn't have been allowed into the setting in the first place. According to what I read Touch ID is not supposed to be included in failed attempts that lock your phone, but will require your password after 5 failed attempts, so even if I had tried to access the third-party app too many times with my fingerprint and didn't have any luck, I shouldn't have been locked out of my phone because of that. So I am mystified as to what caused this? Thank goodness I had done an iCloud backup that very morning just before this happened. In iCloud it indicated my phone was offline, so I was unable to access it to restore from there. I ended up using iTunes and it told me I had to update iTunes so I did that, then I was offered the option to update or restore my phone. I didn't really want to take the leap to the shiny, new iOS just yet, but since updating indicated it would keep all my settings I opted for that, but guess what? It allowed me to run the update, but then after the update my phone still came up as disabled and it was still showing as offline in iCloud. I ended up back in iTunes and eventually restored from my iCloud backup. Of course I'll be the next 6 months getting my settings all back to what they were, but so far it seems my data is intact. But I just can't figure out why it locked me out in the first place and want to make sure it doesn't happen again. Now every time my phone shakes its little head at me when I try to log in with my Touch ID it makes me a little uneasy… Beth Phillips IT Associate PHONE | 800-626-6409 x8385 DIRECT | 502-222-8385 EMAIL | [email protected]<mailto:[email protected]> WEBSITE | www.FastlineMediaGroup.com<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.FastlineMediaGroup.com&d=DwIF-g&c=OAG1LQNACBDguGvBeNj18Swhr9TMTjS-x4O_KuapPgY&r=F2GFXrjLFqVo3VwvIlo_XYeEiRRjHv15rxcenz7A21woG2aFGcrzndoSsskxfmOs&m=bTVoJUzQ4cDomWGNTY6eXozOBQ9RTT30Krzd-XiguHo&s=5oqFOSTB5fuj3jVUOMm8KMU94nQ67CCaxK32LXFgzkA&e=> ADDRESS | PO Box 248 Buckner, KY 40010 ________________________________ [https://urldefense.proofpoint.com/v2/url?u=http-3A__static.fastline.com_assets_email_signatures_fmglogo.png&d=DwIF-g&c=OAG1LQNACBDguGvBeNj18Swhr9TMTjS-x4O_KuapPgY&r=F2GFXrjLFqVo3VwvIlo_XYeEiRRjHv15rxcenz7A21woG2aFGcrzndoSsskxfmOs&m=bTVoJUzQ4cDomWGNTY6eXozOBQ9RTT30Krzd-XiguHo&s=8cdImMFTRi2C5UvMDOmGlSNmTvcS5cTlHfyLpacD8Vc&e=] _______________________________________________ MacGroup mailing list Posting address: [email protected] Archive: <http://www.mail-archive.com/[email protected]/> Answers to questions: <http://erdos.math.louisville.edu/macgroup/>
