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http://www.insanely-great.com/news.php?id=458
MacResQ adds same-day pickup
By ron carlson, Insanely Great Mac
May 23rd 2002
If your sick PowerBook or iBook out of warranty, who ya gonna call?
MacResQ has announced a new nationwide same-day pickup service as part of their
PowerBookResQ repair program. The new same-day pickup allows PowerBook or iBook users
to get their computers repaired and back in their hands fast -- an improvement on
PowerBookResQ''s already snappy service.
"Based on the extremely positive response that the PowerBook community has had to
PowerBookResQ, we realized the number one issue we all face is downtime when our
PowerBooks have problems," said Mr. Shannon Jean, President of MacResQ. "With our new
same-day pickup service, we''ve eliminated an entire day from the repair process."
PowerBookResQ addresses the difficulty that some users face when they encounter a
technical problem with their PowerBook. Users of older PowerBooks face a tough
challenge trying to find a local source for older parts and service. If a local repair
center is available, costs are usually high and turnaround time is unacceptable for
users who rely on their PowerBooks on a daily basis. Users of newer, but
out-of-warranty, PowerBooks often have no choice but to send their systems back to
Apple.
Rather than driving all over town and then waiting days or weeks to get your computer
back, PowerBookResQ customers can call 1-866-Mac-Repair (1-866-622-7372). Every
Airborne Express delivery vehicle in the United States is stocked with our
revolutionary "PowerBox," ready for a PowerBook or iBook crisis the moment it happens.
Users that call before 2:00pm local time (in most areas of the US), PowerBookResQ
will immediately dispatch a same-day courier who will pick up the PowerBook or iBook,
secure it safely in a PowerBox, and have it back to our repair facility the next
morning. Most repairs are completed within 24 hours of receipt, and your repaired
PowerBook or iBook is returned to the user via overnight courier.
PowerBookResQ''s new same-day pickup service costs US$149.00 -- US$50 more than the
company''s standard service. This includes same-day pickup, round-trip overnight
shipping, the initial detailed diagnosis of your PowerBook''s problem and the PowerBox
that you get to keep for future use. With this new feature and our standard 24-hour
turnaround time for most repairs, you''ll have your PowerBook back in action as fast
as humanly possible!
The standard overnight PowerBookResQ service is still available for US$99.00, and
includes three-way overnight shipping, the initial diagnostic service, and the
PowerBox, which the customer may keep for future use.
PowerBookResQ offers discounted rates on products and services for computer resellers
and repair centers. Volume discounts are also available for schools, corporations and
government agencies.
Post your comments at:
http://www.insanely-great.com/news.php?id=458
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Copyright (c) 2001 Insanely Great Mac. All rights reserved. This article
may not be republished in part or whole without explicit written
permission from IGM Publishing.
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