On Nov 24, 2014, at 8:32 PM, LuKreme <[email protected]> wrote:

> On Nov 21, 2014, at 9:01 PM, Dinse, Gregg (NIH/NIEHS) [C] 
> <[email protected]> wrote:
>> 
>> For now, I ended up putting the failing drive back in the enclosure.  Do you 
>> have any other ideas about how to rebuild my RAID?  I noticed that there was 
>> an option to automatically rebuild.  It was a box that I could have checked 
>> when I first set up the RAID.  Perhaps I should have selected that option.  
>> It looked like I could still check the box, but I did not want to mess 
>> things up further, so for now I left it unchecked.
> 
> Hmm, I don’t have any suggestions other than backup. recreate the raid, and 
> restore.

Yes, apparently that is the solution. :(

I had a very unfortunate experience with AppleCare related to this.  I was 
"helped" by a senior superviser, who supposedly knew something about RAID via 
Disk Utility.  To make a long (2-hour) story short, within a screen-sharing 
session, he told me to click the "Delete" button, which destroyed the RAID 
structure and then he later realized that it could not be rebuilt.  He checked 
with other sources and then told me that I would have to setup the RAID again 
and copy my files to it.

He never once expressed uncertainty about what he was telling me to do, so I 
trusted him.  He never once told me to backup my files, nor did he ask if I had 
a backup.  After following his instructions, all of my files were unreachable.  
He apologized and said he understood my frustration, but that did not help get 
my data back.  Luckily, I had most of my files backed up, but it seems very 
irresponsible for a senior superviser at Apple to not even mention a backup 
before telling me to do something that essentially destroyed all of my files.

I asked why there was a button (though grayed out) that said "Rebuild" if it 
was not possible to rebuild the RAID?  He said it was a legacy option for the 
older Mac Pros.  It seems like he should have consulted his other sources and 
found this out earlier, before telling me to delete the RAID components.

This experience certainly reinforced my feeling that backups are critical.

Gregg

_______________________________________________
MacOSX-talk mailing list
[email protected]
http://www.omnigroup.com/mailman/listinfo/macosx-talk

Reply via email to