On Dec 1, 2009, at 5:48 PM, Dan Ports wrote:
On Tue, Dec 01, 2009 at 05:13:58PM -0600, Ryan Schmidt wrote:
Before we talk about technically how to auto-submit tickets, we
should make sure that's what we want. Personally, I think the user
needs to have some say in whether a ticket gets filed.
Personally, I'd be surprised if auto-submitted tickets proved useful
at
all. I would expect significant numbers of duplicates, invalid bugs,
or
bug reports for stale ports trees. I imagine that before too long
people would stop looking at the automatic submissions, and they might
even deter users from bothering to manually submit reports.
I could see this being the outcome.
On the other hand, automatically gathering up relevant information
(system configurations, failure logs, etc) to attach to a report
sounds
quite handy.
Kept away from Trac or whatever were using. Dump it in a db that port
maintainers can query.
Maybe it would help to direct the user to a list of existing tickets
that theirs might be duplicating? The existing trac report of open
tickets
against the same port would do nicely. I think I remember Ubuntu doing
something similar for new ticket submissions.
And let them star the ticket that sounds like their issue or open a
new one. And give port maintainers/users the ability to get star
counts for their ports of interest.
// Brad
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