Never underestimate how many people don't read something, even when its in giant red text. I've had a handful of these with my Today 2.0 upgrade and they can be quite unpleasant.
- Justin Williams http://www.secondgearsoftware.com/ - Check out Today: snapshot view of your daily iCal agenda <http://www.secondgearsoftware.com/today/> - On Feb 15, 2010, at 12:30 PM, John C. Fox wrote: > Hi Jon: > > I recently faced this issue with a 2.0 upgrade. I don't know of any solution > other than to prominently mention in large type in the release notes that the > upgrade is a paid release. > > Unfortunately, I had a few people writing in to complain after they blindly > pressed "Upgrade" (which I myself and many people do by habit) and then > finding either that they had to pay for an upgrade, or in rare instances, > that the app no longer worked on Tiger. In all cases, a nicely written email > turned people around from being angry to feeling that they got great customer > service. > > Hope this helps. > > Best, > > John > > --- > John C. Fox > Founder > GroupSmarts, LLC > MemoryMiner - "Record memories...tell stories" > http://www.memoryminer.com > > > > > > [Non-text portions of this message have been removed] > > > > ------------------------------------ > > MacSB email guidelines: http://tinyurl.com/2g55d6 > Use MacSB-Talk for off topic messages: > http://groups.google.com/group/macsb-talk > Yahoo! Groups Links > > >
