As most Kagi suppliers will know, they have now been moved over to a new data reporting format (which they have been phasing in over last the few months). I have noticed that an old problem still exists (among many).
If a customer purchases your product multiple times, your ACG (code generation script) gets called multiple times. Unfortunately Kagi stuff all the results into one tiny field rather than breaking out multiple rows. So the registrationName field now has "Joe Public Joe Public Joe Public" and the registrationCode has "1234-ABCD 5678-EFGH 9012-IJKL". You get the idea. Rather than analysing the reports, I have to look at regular expressions. In fact, they also manage to mangle up the TFYP emails in such multiple orders, with customers quite confused. Interested to know how many Kagi suppliers have experienced this and have also raised this issue over the years. I have. Yet still nothing gets fixed. Not to mention they still mangle the registrationName, so if you're in Japan, your name could end up being **** because foreign character sets aren't handled properly. This is not to knock Kagi, as every payment processor has their problems, but I think suppliers have been quite patient. If a group of us got together and highlighted the main improvements we would like Kagi to focus on, do you think they would listen? --Simon
