On 11 Mar 2010, at 13:30, Kevin Walzer wrote: > I'm encountering a frustrating customer support issue. > > My apps are all 64-bit, and make heavy use of command-line stuff on OS > X, including osascript and afplay. On Snow Leopard, I get frequent crash > reports from users, and the culprit is invariably some third-party > installation (osax and audio plugins are the most common) that is 32-bit > only and isn't compatible with 64-bit. (i.e. a 32-bit-only osax causes > AppleScript to barf on Snow Leopard because it's looking for 64-bit > dylibs as well). > Why not stick with 32 bit code? Or ship the apps with 32+64 and provide a means of defaulting to 32 bit if 64 bit is troublesome (not certain if this last point is doable).
Regards Jonathan Mitchell Developer http://www.mugginsoft.com > I have the technical solutions for these all worked out and documented > on my blog, in user forums, and in e-mails I send to users after seeing > crash reports from them: update the osax and other conflicting files, > move them out of the way if you run my app, etc. Still, I keep getting > crash reports. > > I'm worried that my apps may get a reputation for being buggy and > crash-prone even though they play by the rules (all my stuff is fully > 64-32 bit compatible), and the crashes aren't my fault. I'm pretty > certain I've lost some sales over this because people can't update > certain things, or feel they shouldn't have to. > > Apart from documenting all known issues and educating users about these > issues and advising them on how to update the stuff on their system that > is causing conflicts, is there anything else I can do? How have others > addressed these kinds of issues? > > (Redesigning my apps isn't really an option because the osascript and > other stuff are integrated at a deep level, and more importantly, they > work just fine if the user's environment is correctly configured.) > > Thanks, > Kevin > > -- > Kevin Walzer > Code by Kevin > http://www.codebykevin.com > > > ------------------------------------ > > MacSB email guidelines: http://tinyurl.com/2g55d6 > Use MacSB-Talk for off topic messages: > http://groups.google.com/group/macsb-talk > Yahoo! Groups Links > > >
