At 8:31 AM -0700 3/11/10, Scott Ribe wrote:
>Can you move the warning up earlier, in your installer put up a message
>"WARNING YOU HAVE AN OUT OF DATE VERSION OF FOOBAR INSTALLED, WHICH CRASHES
>64-BIT PROGRAMS, INCLUDING MYSTUFF"?
Back in Mac OS 9 (yes, showing my age) I did this with several system
extensions that would cause my app to crash or work incorrectly. I
would check at application launch to see if the user had a certain
extension or scripting addition installed and would offer to help
them in whatever way was appropriate (send them to the vendor's site
for an upgrade, etc). It only took a short time to code up the
checks and advice, and saved me a ton of support time and customer
ill-will. At the very least, they'd know WHY my app was crashing, and
that it wasn't something I had control over.
I've also worked around other people's bugs or helped them fix them
on occasion - if there's something really popular that's knocking
down your app, accumulate as much info as you can and contact the
developer. A lot of people are very willing to help, especially if
you can point them in the right direction. Most developers don't want
their software to crash and just need to know it's a serious problem.
- Jon
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________________________________________________________________________
Jon Gotow [email protected]
St. Clair Software http://www.stclairsoft.com/
Fax (540)552-5898 http://twitter.com/stclairsoft
