Hi all! Inspired by a recent blog posting by Manton Reece ( http://www.manton.org/2010/03/fast_customer_support.html ) I started thinking of how I could improve customer support.
Im curious, how are you handling support? Via a simple email inbox, do you have some kind of email ticket system (I think fogbugs comes with one) or are you using a web app like GetSatisfaction, TenderApp, ? Which leads me to my second question: How are you handling support when you are on vacation? Do you make sure every hotel you stay in has WiFi or do you hire a support person for the duration of your trip? Thank you! Markus -- MindNode - easy mind mapping for your Mac and iPhone DI Markus Müller Lilienbrunngasse 18/39 | 1020 Wien | Austria [email protected] | http://www.mindnode.com Twitter: @mindnode @fafner [Non-text portions of this message have been removed] ------------------------------------ MacSB email guidelines: http://tinyurl.com/2g55d6 Use MacSB-Talk for off topic messages: http://groups.google.com/group/macsb-talk Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/macsb/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/macsb/join (Yahoo! ID required) <*> To change settings via email: [email protected] [email protected] <*> To unsubscribe from this group, send an email to: [email protected] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
