On Thu, Apr 1, 2010 at 5:35 AM, Markus Müller <[email protected]> wrote:
> Im curious, how are you handling support? Via a simple email inbox, do you > have some kind of email ticket system (I think fogbugs comes with one) or > are you using a web app like GetSatisfaction, TenderApp, ? > I've been using http://zendesk.com for a couple of weeks now and it's been a lifesaver! It's made handling a large number of support requests quite manageable and it's simple to transform a response into it's own entry in the FAQ and direct people to that. It's reasonably customizable, affordable and initial setup took about 3 hours. You can see my implementation of it here http://support.windowflow.com/ Ben [Non-text portions of this message have been removed] ------------------------------------ MacSB email guidelines: http://tinyurl.com/2g55d6 Use MacSB-Talk for off topic messages: http://groups.google.com/group/macsb-talk Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/macsb/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/macsb/join (Yahoo! ID required) <*> To change settings via email: [email protected] [email protected] <*> To unsubscribe from this group, send an email to: [email protected] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
