On Mar 31, 2010, at 7:04 PM, Benedict Lowndes wrote: > I've been using http://zendesk.com for a couple of weeks now and it's been a > lifesaver! It's made handling a large number of support requests quite > manageable and it's simple to transform a response into it's own entry in > the FAQ and direct people to that. It's reasonably customizable, affordable > and initial setup took about 3 hours.
You say it's been a lifesaver but how exactly so? I mean other than the possibility of making a FAQ entry out of an answer which is cool and I wish my system - Mail.app - had that. You still need to answer your support requests, does it really matter how you get them? I'm genuinely interested in how else it's an advantage to using a simple mail system. Regards Markus -- ______________________________ Markus Spoettl <http://www.rubitrack.com>
