On 31 Mar 2010, at 8:35 pm, Markus Müller wrote: > I‚m curious, how are you handling support? Via a simple email inbox, do you > have some kind of email ticket system (I think fogbugs comes with one) or are > you using a web app like GetSatisfaction, TenderApp,∑?
I'm using Tender for my support. I've got it in a Fluid browser so it is always in my dock. > Which leads me to my second question: How are you handling support when you > are on vacation? Do you make sure every hotel you stay in has WiFi or do you > hire a support person for the duration of your trip? I'd first try to make sure I can access my support system myself, but if that isn't going to be possible I'd delegate to my business partner. > I like that TenderApp interfaces with Lighthouse - this is where I manage my > tickets. But I found the user facing side to be a bit too complicated. Would > love to have something simpler. Besides Tender, do you also provide a public > support email address? Do you pull this into a private tender board? With my own setup, I have a public category for each app and then a private category to which all emails sent to [email protected] go. As for the user facing side, you can customise it with some CSS. This is what I have managed to do with my system: http://support.mcubedsw.com --------------------------------- Martin Pilkington Writer of Weird Symbols [email protected] [Non-text portions of this message have been removed]
