Definitely. Start with mail and see how it scales. Normally this solution should be enough for about a 5 person company. There is no need for using other solutions until you feel really limited.
If you need some hints how to scale support queries via mail, just mail me off list. -- Rafael Bugajewski (via iPhone) On 02.04.2010, at 17:27, rhysnown <[email protected]> wrote: > > > --- In [email protected], Markus Müller <mar...@...> wrote: >> >> Hi all! >> >> Inspired by a recent blog posting by Manton Reece ( >> http://www.manton.org/2010/03/fast_customer_support.html >> ) I started thinking of how I could improve customer support. >> >> I'm curious, how are you handling support? Via a simple email >> inbox, do you have some kind of email ticket system (I think >> fogbugs comes with one) or are you using a web app like >> GetSatisfaction, TenderApp,…? >> >> Which leads me to my second question: How are you handling support >> when you are on vacation? Do you make sure every hotel you stay in >> has WiFi or do you hire a support person for the duration of your >> trip? >> >> Thank you! >> Markus >> >> >> >> >> >> -- >> MindNode - easy mind mapping for your Mac and iPhone >> >> DI Markus Müller >> Lilienbrunngasse 18/39 | 1020 Wien | Austria >> mar...@... | http://www.mindnode.com >> Twitter: @mindnode @fafner >> >> >> >> [Non-text portions of this message have been removed] >> > > > Along the same lines as Markus, I am trying to figure out what > customer support software I should use (I'm also trying to figure > out issue tracking/ticketing, but that's kind of a different subject). > > Tender Support looks really nice, but I'm looking at this stuff > before I've even launched, and the price point is a little scary for > me right now. Is there other software (ideally free) that any of you > recommend for just starting out? Or would you say go through emails > at first until you're sure you have something that's making money? > > Thanks for your help, this thread has already helped a lot in > finding the many different solutions to this problem, I appreciate > any advice you all can give me on what to use when starting out on a > razor thin budget. > > > > > ------------------------------------ > > MacSB email guidelines: http://tinyurl.com/2g55d6 > Use MacSB-Talk for off topic messages: > http://groups.google.com/group/macsb-talk > Yahoo! Groups Links > > >
