For customer support, it's often true that a picture (screenshot) is worth 1000 words, especially when dealing non $myLanguage speakers.
For emails, I have a technique that I really like: I've set up the F1 key to be a shortcut to "Copy picture of the selected area to the clipboard". [Set this in System Preferences/Keyboard/Keyboard Shortcuts/Screen Shots"] Once set, this allows me a really fast way to get screenshots into emails: Go to the screen I want to show the user Hit F1 Click and drag the mouse to select the relevant picture Back to Mail.app Hit Paste This works very well. (With one exception :certain Outlook and AOL mail clients will only see the pasted screenshots if the email is set to Styled -- plain text email + screenshots : the screenshots are lost). I'd like to be able to use this technique in my forums -- however I've not found any forum software that allows one to paste styled text + pictures into a TextArea when creating a post. This means that submitting a screenshot as part of a forum post is a lot harder, e.g. Go to the screen/dialog/setting in question Hit F1 Click and drag the mouse Go to Preview.app New File (creates image from clipboard) Save File Open FTP client Upload file to website Create new post in forums add IMG tag (remembering the filename) etc. Any ideas? I'd really love to have the "F1, copy, paste" technique work in forum or blog posts. p.s. I'm using Vanilla 1 forums.
