Hi, I have been wondering for some time now about the actual benefit of using separate "bug tracking" and "user support/feedback" systems, such asÂ…
http://lighthouseapp.com http://tenderapp.com http://getsatisfaction.com If I (as someone who hasn't yet seriously used any of them, to be fair) was to build some kind of "issue tracking" system, I'd most likely build them both tightly into one system. With "bug report", "feature request" and "user question" just being a simple thread flag in my sql database (vs. "completely different systems"). (Just like http://fogbugz.com appears to be doing it.) I just can't see the big difference between them that would make it worth splitting them up (and as such potentially resulting in doubling the code base). Or put differently: If you were to build both a "user support" and a "bug tracker" system, how and where would your both implementations differ significantly? Anybody in here willing to shine some light on this? Cheers, Vincent
