On 8/11/10 2:42 AM, "Hendrik Schreiber" <[email protected]> wrote:
> Not sure about a consensus, but I do believe that at least a basic inApp Help > is a good idea. Also make sure that you have meaningful tooltips. After all > this is not only to inform the customer, but also from keeping them to ask for > support, thus lower your workload. > That aside, demos, FAQ etc. still need to go online, IMHO. > > -hendrik For my own app I write the help in Markdown and have a little ruby script to process all the files to make a HTML help book I include with the app. I then mirror this help book on my website. http://help.clickablebliss.com/profittrain/ I agree with the earlier sentiment that lots of users are on laptops and/or don't have full time internet access so it's nice to have a local copy. I like having the online copy to link to when answering emails. Hope this info helps. ~ Mike -- Michael Zornek Clickable Bliss http://clickablebliss.com/
