Thanks for the advice everyone. I think I'm going to take a two step approach, include a PDF in the app for off line help, and set up a section of the website for help as well.
Thanks again, Jon On Aug 13, 2010, at 2:19 PM, Michael Zornek wrote: > On 8/11/10 2:42 AM, "Hendrik Schreiber" <[email protected]> wrote: > > > Not sure about a consensus, but I do believe that at least a basic > inApp Help > > is a good idea. Also make sure that you have meaningful tooltips. > After all > > this is not only to inform the customer, but also from keeping > them to ask for > > support, thus lower your workload. > > That aside, demos, FAQ etc. still need to go online, IMHO. > > > > -hendrik > > For my own app I write the help in Markdown and have a little ruby > script to > process all the files to make a HTML help book I include with the > app. I > then mirror this help book on my website. > > http://help.clickablebliss.com/profittrain/ > > I agree with the earlier sentiment that lots of users are on laptops > and/or > don't have full time internet access so it's nice to have a local > copy. > > I like having the online copy to link to when answering emails. > > Hope this info helps. > > ~ Mike > -- > Michael Zornek > Clickable Bliss > http://clickablebliss.com/ > > [Non-text portions of this message have been removed] ------------------------------------ MacSB email guidelines: http://tinyurl.com/2g55d6 Use MacSB-Talk for off topic messages: http://groups.google.com/group/macsb-talk Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/macsb/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/macsb/join (Yahoo! ID required) <*> To change settings via email: [email protected] [email protected] <*> To unsubscribe from this group, send an email to: [email protected] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
