On Aug 19, 2010, at 4:11 PM, Nikolas Mayr wrote: > I don't know exactly what the implications for a software company are. > Software is usually for a certain purpose. And as a person using a particular > software I would probably recommend it to someone else even if I did not > receive a thank you card from the vendor. I would probably buy any updated if > I liked the software or would be using it a lot. If the software was not good > I would probably not have bought it and I would not recommend it. For me a > thank you card could give the decision of wether by an update a push towards > the buy direction. But it would only be a small one. And when considering > recommending the software to someone else I would base my decision on the > ability of the software to solve that person's problem and not if I liked the > vendor.
First impressions do count. The thank-you will put the customer in a good mood right off, and probably increase their overall satisfaction level a little. Not enough to make them satisfied with a buggy piece of crap, but a bit more than otherwise. -- Scott Ribe [email protected] http://www.elevated-dev.com/ (303) 722-0567 voice
