Hi! It's your prescription talking."
Spoken RxT tells you which prescription you're holding and how to take it.*
All you need is a smart tagged prescription and the CVS PharmacyR mobile

Just call your local CVS Pharmacy to sign up
Available now at a CVS Pharmacy location near you
What's Spoken Rx?
It's a smart tagged prescription label that works with our app to read your
prescription information aloud in English or Spanish.  Created for blind or
low-vision patients, Spoken Rx shares your prescription information without
having to read the label.

Hello Everyone,

I have been wanting to post about this marvelous free resource for quite
some time.

Recently, Ricky Enger did a Hadley sponsored podcast on this new resource
and I want to make it available here.

Below my signature, you will find the transcript of her latest podcast
discussing CVS's Spoken RX system.

At the end of the transcript, you will find the link to the original article
from which you may listen to the audio version of the interview.

Spoken Rx is a huge step in the right direction in terms of a mainstream
resource providing critical prescription medication information in an
accessible format for the blind and low vision.



An episode of the Hadley Presents: A Conversation with the Experts audio
Thursday, January 5, 2023

Learn how CVS pharmacy customers throughout the US can access a free service
that reads aloud prescription medication information.

CVS Pharmacy: Spoken RX

Presented by Ricky Enger

Begin Transcript:
Ricky Enger: Welcome to Hadley Presents. I'm your host, Ricky Enger,
inviting you to sit back, relax, and enjoy a conversation with the experts.
In this episode, we discuss the Spoken RX service from CVS Pharmacy, and our
guest is Pharmacy Operations Manager, Lindsey Desrosiers. Welcome to the
show, Lindsey.

Lindsey Desrosiers: Thank you, Ricky. So excited to be here.

Ricky Enger: Yes, it is fantastic to have you as well. I can't wait to dive
into our discussion today. But before we do that, why don't we just get a
little info about you. Tell us a bit about who you are and what you do at

Lindsey Desrosiers: Sure, gladly. I am a pharmacist by education and I work
for CVS Pharmacy and particularly manage Spoken RX, which is an audible
label feature available at our CVS Pharmacy locations. I manage the
day-to-day operations for Spoken RX, which is very exciting work.

Ricky Enger: That's fantastic. I can tell you really love what you do with
Spoken RX, and actually we love it too here at Hadley. In fact, we've
created some workshops on how to go through the process of getting it set up
and then, how to use Spoken Rx. And of course, those are going to be
available for free on the Hadley website, and we'll touch on that again a
little later. You've kind of alluded to this a bit in your intro, so before
we really dive into talking about all the cool things about Spoken RX, what
exactly is it?

Lindsey Desrosiers: Yeah, of course. So Spoken RX is a breakthrough feature
on our CVS pharmacy application and it reads prescription information aloud
in English or Spanish. Spoken RX is an important aid for patients with
complete blindness, significant visual impairment, literacy or language
difficulties or dyslexia. It's available at no cost to patients, so that's
very exciting that we have this in all our locations.

Ricky Enger: Yeah, for sure.

Lindsey Desrosiers: We worked very closely with the American Council of the
Blind throughout the entire process. And they really provided some valuable
input and feedback in both the development and testing of Spoken RX. So, of
all the similar at home audible label readers that patients can use at home,
this is really the first in-app prescription reader application to be
developed by a national retail pharmacy. It's very unique because it
directly connects to CVS's internal dispensing software in a way that can
read the radio frequency stickers to help eliminate difficulties in
differentiating and managing medication. Patients will know exactly what
medication they're holding in their hand and how to take it.

With Spoken RX patients no longer need to have a separate device and can get
their medication information anytime, anywhere with a couple taps on their
smartphone and scanning their pill container. So, Spoken RX really does add
to our existing braille, audio and large print accessible prescription label
options that are already available through CVS.com. And it's one of the
latest features integrated into our CVS Pharmacy mobile application, which
makes it easy for patients to stay connected to health resources, refill
their prescriptions, and make appointments for health services such as
vaccinations and testing.

Ricky Enger: That's awesome. And I just have to say, I love that you all
consulted with people who are blind or have low vision to really get the
info you needed to make this as good a product as it can be because that's
so important. Also, if you don't have a smartphone, and we'll get to this a
bit later, but if you don't have a smartphone, don't tune out now because
there are options for you as well. Before we get into that though, what was
the reasoning behind CVS Pharmacy deciding to develop Spoken RX?

Lindsey Desrosiers: Yes, so at CVS Pharmacy we're always looking for new
ways to innovate and really just serve our patients better. Recognizing that
prescription management and medication adherence can be particularly
difficult for patients with visual impairments or those who cannot read a
standard print label because the font can be very small on those labels with
all the information available. CVS pharmacy really listened to all of the
feedback and decided to develop its own solution. There're really no
restrictions with Spoken RX. Anyone can get it and it allows for a greater
level of privacy, safety, and independence for our blind and visually
impaired patients.

Ricky Enger: That's great. So, you don't have to actually wait longer for
your prescription just because it has to have a special label, that happens
the same day, which is amazing. I guess it's worth asking the question where
is it available? Is it just like a few cities and it's rolling out to other
places over time or is it available everywhere?

Lindsey Desrosiers: We're available now in all our CVS Pharmacy locations
nationwide. We have almost 10,000 stores and Spoken RX is available in all
of the local retail locations.

Ricky Enger: That's got to be a relief, because I know that for a lot of
people they are in areas where maybe there were previous pharmacy solutions,
but it wasn't available in their area for whatever reason. I'm curious
though, we've talked a lot about the availability on a smartphone, which is
awesome, but for people who for whatever reason are just not smartphone
people, either they really want the buttons or they're sticking with the
landline for now, is there something available for them to read Spoken RX
tags as well?

Lindsey Desrosiers: Yes. The great thing is that we do have multiple options
for Spoken RX. If they do not have access to the application, they're able
to request one free standalone speaker device from their local pharmacy

Ricky Enger: That's awesome. So we've talked about what Spoken RX is and
maybe in theory how it might work, but why don't we dive a little deeper
into that. How exactly does the technology work? You have all of this
information that somehow makes it onto the printed label? I'm always amazed
by just how much stuff fits there. How does that information then get
transmitted to a person who's using Spoken RX?

Lindsey Desrosiers: The process is very simple. First, I'll just say the
enrollment process is very simple. It's free for all patients and there's no
restrictions as I mentioned before. Any patient can request Spoken RX
audible labels. For the enrollment process, all patients need to do if
they're going to use the digital application is download the CVS Pharmacy
app from either the App store or Google Play, depending on which device they
have and just register a CVS pharmacy digital account. When they go to their
pharmacy, they can do this either in the store when they're going in for
their prescriptions or over the phone, they can just connect with their
local pharmacist or pharmacy team and request Spoken RX in their profile. So
it's very simple to set this up. The pharmacy team will ensure that they
have their indicator and their profile all set and then all their
prescriptions going forward will have the audible labels affixed.

So, how it works is now our stores are equipped with the proper equipment
and they have these stickers that will be affixed to the bottom of the
patient's prescription bottle or outside of the container or package. This
little tag, which is like a little white sticker, will then be scanned with
the Spoken RX application to hear prescription information read out loud.

The patient will open the CVS Pharmacy app, and then we have Spoken RX
available in the pharmacy section under pharmacy tools. All they need to do
is hold their prescription bottle or package with that sticker affixed and
hold it within four inches of their smartphone. When it's read correctly,
the prescription information will be spoken out loud for the patient, which
is great. If they want a standalone reader, they would just put their bottle
or package right on the standalone reader and all their prescription
information will be spoken out loud to them.

Ricky Enger: Great. And that's going to have all this information, right?
It's not going to be just the name of the prescription, but you have no idea
how often you're supposed to take it or if this one belongs to you or
perhaps your caregiver or somebody. So yeah, what is the information that
someone can get access to using that spoken RX label?

Lindsey Desrosiers: Yes, so it's actually really exciting. We've further
enhanced this to include as much prescription information as we possibly can
on those stickers. The information that's spoken aloud is in either English
or Spanish, depending on the patient's preference. The information includes
key pieces of information such as the patient's name, the medication name,
the medication dosage and direction, and exactly how to take that
medication. It includes things that are important for that patient to know,
if they need to take it with food or taking it first thing in the morning.
The really key pieces of information that's important for the patient.

And then other details, we have the prescription number on there, we have
the dispense quantity and refills remaining, the prescriber name, the fill
date, and the discard after date. And again, that's another important piece
of information for patient safety is to know when that medication is really
good until. Also, the pharmacy phone number, so the patient is able to
connect with their pharmacy team directly. The great thing about using our
CVS Pharmacy digital application is that there is a direct link to the
pharmacy phone number so they can directly contact their pharmacy team if
they have any additional questions. So that's exciting. That made it a lot
easier for them to contact them.

The other cool thing about our digital application is there's an additional
option at the bottom where patients can get more details about their
prescription. Important details that a patient might want to know, such as
if they want to know some common side effects of the medication, if there
are some drug interactions, additional warning label information. Or it
could just be they want to learn more about the medication and what it's
used for. So, there's really a lot of information directly available for the
patient at their fingertips.

Ricky Enger: That really is amazing. As I said before, I can't believe just
how much info is somehow fitting onto that printed label. And as a blind
person myself, I was just accustomed to having to memorize things or make
notes for myself. And certainly the prescription number if I have to refill
it, that's one of the first things they ask for when you call that automated
thing, what's your prescription number? I don't know. And so having access
to that is really very cool.

Lindsey Desrosiers: Yes. Yes, exactly. I can't agree more.

Ricky Enger: Departing from Spoken Rx for just half a second because as cool
as this is, I know that for whatever reason, audible instructions are not
preferred by everybody or not accessible for everybody. So you've kind of
mentioned this before, but I guess Spoken RX is in addition to some other
things that CVS Pharmacy offers for prescription labels. What else is

Lindsey Desrosiers: Yes, we do have some additional options. Scrip Talk,
which I know a lot of patients are familiar with, uses a tabletop reader to
play coded medication information on the label. And this is available
through CVS.com. The interesting thing with Scrip Talk is this is something
that was built from En-Vision America, and this is the same type of reader
that we use for Spoken RX. So, we did partner with En-Vision America because
we know that that is a very popular reader. We're trying to make it as best
as we can for our patients.

The other thing that we have are braille labels. So there's an embossed
label that contains the patient's name and the name of the medication that
is also available through CVS.com. So we do have other options for this
community, but we just wanted to have something that was available at all
our direct stores for patients to make it a little bit easier for them to
get something quickly.

Ricky Enger: Yeah, makes sense. So the part of this that I am just
incredibly excited about is that CVS and Hadley have had the opportunity to
partner together, even beyond the podcast that we're recording today. So how
did all of that come about and why did CVS pharmacy choose to work with
Hadley? And in what way is that partnership taking place?

Lindsey Desrosiers: CVS and Hadley really do share a commitment to empower
the lives of those with vision loss or blindness, and really partner to
further assist people with a digital solution within the pharmacy. We
partnered to create workshops which will help demonstrate how to enroll in
Spoken Rx to make it easier for patients to enroll and begin using Spoken

These workshops will really show how to use the different applications,
whether it be iOS or Android or our standalone reader, and help patients
hear those critical prescription details spoken out loud. I really think
these workshops will be extremely beneficial. It's going to be a great
additional resource for patients to go to for any type of assistance with
proper use of Spoken RX.

Ricky Enger: Absolutely. And we've had just a wonderful experience working
with you and CVS as well. In our show notes we're going to have information
about how to access Spoken RX information. We'll have links to the workshops
on the Hadley site and links to the Spoken RX information on the CVS
website. But if somebody would really just like to talk to a human and get
the whole process started, maybe they're not even sure what their local CVS
Pharmacy is, which one is closest or what have you, is there a number that
people can call just to talk with people from CVS pharmacy who can walk them
through this whole process of getting registered or figuring out what their
pharmacy is or any of that stuff?

Lindsey Desrosiers: Yes. We do have a general phone number that patients can
call for any questions, and that's 1-800-SHOP-CVS. This is a great resource
for all patients. The other thing that we do have available is our CVS
Spoken RX landing page, and that is found at CVS.com/spokenrx. We'll have
some further details on our website. Patients are also able to identify a
local store on our website, so there is a store locator available. But I do
encourage patients to really speak to their local pharmacy team for
assistance about getting set up with Spoken RX. The pharmacy teams are more
than willing to help patients. And all our pharmacy colleagues have all the
information they need to be able to help our patients.

Ricky Enger: That's fantastic. Well, Lindsey, thank you so much for spending
a little time with us just talking about Spoken Rx and it's clear how
excited you are and how invested you are in the service. I think it's going
to be incredibly beneficial for people to be able to take their medications
independently just through the access that Spoken RX is providing. So again,
thank you so much for joining us today.
End Transcript.

Audio Version of Interview at:

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