Hey guys,
This spoken rx, I couldn't find it in the app store.  I see a good RX,
is there a different app?



On 1/11/23, M. Taylor <mk...@ucla.edu> wrote:
> Hello Donald,
> 1.
> I am replying to your question, on-list.  Please post your replies to the
> list, not directly to me, as I am certain others will find this thread,
> useful.
> 2.
> When calling your local CVS pharmacy, you should always request to speak to
> the managing pharmacist on duty.  It is the pharmacists, not the pharmacy
> techs, that have received training on Spoken Rx.
> 3.
> If possible, I suggest that you visit your local CVS pharmacy and show the
> pharma sit your CVS app with the Spoken Rx area on the display.
> 4.
> The national customer service phone number for CVS Pharmacy is:
> 888-607-4287.
> Please keep us posted on your experience in getting this setup in your
> area.
> Thank you,
> Mark
> -----Original Message-----
> From: Donald Roberts <donald.robert...@gmail.com>
> Sent: Wednesday, January 11, 2023 11:26 AM
> To: M. Taylor <mk...@ucla.edu>
> Subject: Re: CVS Pharmacy Spoken Rx for iOS and Android
> Mark, I called the local CVS and inquired about Spoken RX. They said they
> never heard of it. Is there a CVS help line somewhere which I can contact to
> provide the relevant info to my local CVS pharmacy?
> Don Roberts
> On 1/11/2023 4:13 AM, M. Taylor wrote:
>> Hi! It's your prescription talking."
>> Spoken RxT tells you which prescription you're holding and how to take
>> it.* All you need is a smart tagged prescription and the CVS PharmacyR
>> mobile app.
>> Just call your local CVS Pharmacy to sign up Available now at a CVS
>> Pharmacy location near you What's Spoken Rx?
>> It's a smart tagged prescription label that works with our app to read
>> your prescription information aloud in English or Spanish.  Created
>> for blind or low-vision patients, Spoken Rx shares your prescription
>> information without having to read the label.
>> Hello Everyone,
>> I have been wanting to post about this marvelous free resource for
>> quite some time.
>> Recently, Ricky Enger did a Hadley sponsored podcast on this new
>> resource and I want to make it available here.
>> Below my signature, you will find the transcript of her latest podcast
>> discussing CVS's Spoken RX system.
>> At the end of the transcript, you will find the link to the original
>> article from which you may listen to the audio version of the interview.
>> Spoken Rx is a huge step in the right direction in terms of a
>> mainstream resource providing critical prescription medication
>> information in an accessible format for the blind and low vision.
>> Enjoy,
>> Mark
>> An episode of the Hadley Presents: A Conversation with the Experts
>> audio podcast Thursday, January 5, 2023
>> Learn how CVS pharmacy customers throughout the US can access a free
>> service that reads aloud prescription medication information.
>> CVS Pharmacy: Spoken RX
>> Presented by Ricky Enger
>> Begin Transcript:
>> Ricky Enger: Welcome to Hadley Presents. I'm your host, Ricky Enger,
>> inviting you to sit back, relax, and enjoy a conversation with the
>> experts.
>> In this episode, we discuss the Spoken RX service from CVS Pharmacy,
>> and our guest is Pharmacy Operations Manager, Lindsey Desrosiers.
>> Welcome to the show, Lindsey.
>> Lindsey Desrosiers: Thank you, Ricky. So excited to be here.
>> Ricky Enger: Yes, it is fantastic to have you as well. I can't wait to
>> dive into our discussion today. But before we do that, why don't we
>> just get a little info about you. Tell us a bit about who you are and
>> what you do at CVS.
>> Lindsey Desrosiers: Sure, gladly. I am a pharmacist by education and I
>> work for CVS Pharmacy and particularly manage Spoken RX, which is an
>> audible label feature available at our CVS Pharmacy locations. I
>> manage the day-to-day operations for Spoken RX, which is very exciting
>> work.
>> Ricky Enger: That's fantastic. I can tell you really love what you do
>> with Spoken RX, and actually we love it too here at Hadley. In fact,
>> we've created some workshops on how to go through the process of
>> getting it set up and then, how to use Spoken Rx. And of course, those
>> are going to be available for free on the Hadley website, and we'll
>> touch on that again a little later. You've kind of alluded to this a
>> bit in your intro, so before we really dive into talking about all the
>> cool things about Spoken RX, what exactly is it?
>> Lindsey Desrosiers: Yeah, of course. So Spoken RX is a breakthrough
>> feature on our CVS pharmacy application and it reads prescription
>> information aloud in English or Spanish. Spoken RX is an important aid
>> for patients with complete blindness, significant visual impairment,
>> literacy or language difficulties or dyslexia. It's available at no
>> cost to patients, so that's very exciting that we have this in all our
>> locations.
>> Ricky Enger: Yeah, for sure.
>> Lindsey Desrosiers: We worked very closely with the American Council
>> of the Blind throughout the entire process. And they really provided
>> some valuable input and feedback in both the development and testing
>> of Spoken RX. So, of all the similar at home audible label readers
>> that patients can use at home, this is really the first in-app
>> prescription reader application to be developed by a national retail
>> pharmacy. It's very unique because it directly connects to CVS's
>> internal dispensing software in a way that can read the radio
>> frequency stickers to help eliminate difficulties in differentiating
>> and managing medication. Patients will know exactly what medication
>> they're holding in their hand and how to take it.
>> With Spoken RX patients no longer need to have a separate device and
>> can get their medication information anytime, anywhere with a couple
>> taps on their smartphone and scanning their pill container. So, Spoken
>> RX really does add to our existing braille, audio and large print
>> accessible prescription label options that are already available
>> through CVS.com. And it's one of the latest features integrated into
>> our CVS Pharmacy mobile application, which makes it easy for patients
>> to stay connected to health resources, refill their prescriptions, and
>> make appointments for health services such as vaccinations and testing.
>> Ricky Enger: That's awesome. And I just have to say, I love that you
>> all consulted with people who are blind or have low vision to really
>> get the info you needed to make this as good a product as it can be
>> because that's so important. Also, if you don't have a smartphone, and
>> we'll get to this a bit later, but if you don't have a smartphone,
>> don't tune out now because there are options for you as well. Before
>> we get into that though, what was the reasoning behind CVS Pharmacy
>> deciding to develop Spoken RX?
>> Lindsey Desrosiers: Yes, so at CVS Pharmacy we're always looking for
>> new ways to innovate and really just serve our patients better.
>> Recognizing that prescription management and medication adherence can
>> be particularly difficult for patients with visual impairments or
>> those who cannot read a standard print label because the font can be
>> very small on those labels with all the information available. CVS
>> pharmacy really listened to all of the feedback and decided to develop
>> its own solution. There're really no restrictions with Spoken RX.
>> Anyone can get it and it allows for a greater level of privacy,
>> safety, and independence for our blind and visually impaired patients.
>> Ricky Enger: That's great. So, you don't have to actually wait longer
>> for your prescription just because it has to have a special label,
>> that happens the same day, which is amazing. I guess it's worth asking
>> the question where is it available? Is it just like a few cities and
>> it's rolling out to other places over time or is it available everywhere?
>> Lindsey Desrosiers: We're available now in all our CVS Pharmacy
>> locations nationwide. We have almost 10,000 stores and Spoken RX is
>> available in all of the local retail locations.
>> Ricky Enger: That's got to be a relief, because I know that for a lot
>> of people they are in areas where maybe there were previous pharmacy
>> solutions, but it wasn't available in their area for whatever reason.
>> I'm curious though, we've talked a lot about the availability on a
>> smartphone, which is awesome, but for people who for whatever reason
>> are just not smartphone people, either they really want the buttons or
>> they're sticking with the landline for now, is there something
>> available for them to read Spoken RX tags as well?
>> Lindsey Desrosiers: Yes. The great thing is that we do have multiple
>> options for Spoken RX. If they do not have access to the application,
>> they're able to request one free standalone speaker device from their
>> local pharmacy team.
>> Ricky Enger: That's awesome. So we've talked about what Spoken RX is
>> and maybe in theory how it might work, but why don't we dive a little
>> deeper into that. How exactly does the technology work? You have all
>> of this information that somehow makes it onto the printed label? I'm
>> always amazed by just how much stuff fits there. How does that
>> information then get transmitted to a person who's using Spoken RX?
>> Lindsey Desrosiers: The process is very simple. First, I'll just say
>> the enrollment process is very simple. It's free for all patients and
>> there's no restrictions as I mentioned before. Any patient can request
>> Spoken RX audible labels. For the enrollment process, all patients
>> need to do if they're going to use the digital application is download
>> the CVS Pharmacy app from either the App store or Google Play,
>> depending on which device they have and just register a CVS pharmacy
>> digital account. When they go to their pharmacy, they can do this
>> either in the store when they're going in for their prescriptions or
>> over the phone, they can just connect with their local pharmacist or
>> pharmacy team and request Spoken RX in their profile. So it's very
>> simple to set this up. The pharmacy team will ensure that they have
>> their indicator and their profile all set and then all their prescriptions
>> going forward will have the audible labels affixed.
>> So, how it works is now our stores are equipped with the proper
>> equipment and they have these stickers that will be affixed to the
>> bottom of the patient's prescription bottle or outside of the
>> container or package. This little tag, which is like a little white
>> sticker, will then be scanned with the Spoken RX application to hear
>> prescription information read out loud.
>> The patient will open the CVS Pharmacy app, and then we have Spoken RX
>> available in the pharmacy section under pharmacy tools. All they need
>> to do is hold their prescription bottle or package with that sticker
>> affixed and hold it within four inches of their smartphone. When it's
>> read correctly, the prescription information will be spoken out loud
>> for the patient, which is great. If they want a standalone reader,
>> they would just put their bottle or package right on the standalone
>> reader and all their prescription information will be spoken out loud to
>> them.
>> Ricky Enger: Great. And that's going to have all this information, right?
>> It's not going to be just the name of the prescription, but you have
>> no idea how often you're supposed to take it or if this one belongs to
>> you or perhaps your caregiver or somebody. So yeah, what is the
>> information that someone can get access to using that spoken RX label?
>> Lindsey Desrosiers: Yes, so it's actually really exciting. We've
>> further enhanced this to include as much prescription information as
>> we possibly can on those stickers. The information that's spoken aloud
>> is in either English or Spanish, depending on the patient's
>> preference. The information includes key pieces of information such as
>> the patient's name, the medication name, the medication dosage and
>> direction, and exactly how to take that medication. It includes things
>> that are important for that patient to know, if they need to take it with
>> food or taking it first thing in the morning.
>> The really key pieces of information that's important for the patient.
>> And then other details, we have the prescription number on there, we
>> have the dispense quantity and refills remaining, the prescriber name,
>> the fill date, and the discard after date. And again, that's another
>> important piece of information for patient safety is to know when that
>> medication is really good until. Also, the pharmacy phone number, so
>> the patient is able to connect with their pharmacy team directly. The
>> great thing about using our CVS Pharmacy digital application is that
>> there is a direct link to the pharmacy phone number so they can
>> directly contact their pharmacy team if they have any additional
>> questions. So that's exciting. That made it a lot easier for them to
>> contact them.
>> The other cool thing about our digital application is there's an
>> additional option at the bottom where patients can get more details
>> about their prescription. Important details that a patient might want
>> to know, such as if they want to know some common side effects of the
>> medication, if there are some drug interactions, additional warning
>> label information. Or it could just be they want to learn more about
>> the medication and what it's used for. So, there's really a lot of
>> information directly available for the patient at their fingertips.
>> Ricky Enger: That really is amazing. As I said before, I can't believe
>> just how much info is somehow fitting onto that printed label. And as
>> a blind person myself, I was just accustomed to having to memorize
>> things or make notes for myself. And certainly the prescription number
>> if I have to refill it, that's one of the first things they ask for
>> when you call that automated thing, what's your prescription number? I
>> don't know. And so having access to that is really very cool.
>> Lindsey Desrosiers: Yes. Yes, exactly. I can't agree more.
>> Ricky Enger: Departing from Spoken Rx for just half a second because
>> as cool as this is, I know that for whatever reason, audible
>> instructions are not preferred by everybody or not accessible for
>> everybody. So you've kind of mentioned this before, but I guess Spoken
>> RX is in addition to some other things that CVS Pharmacy offers for
>> prescription labels. What else is available?
>> Lindsey Desrosiers: Yes, we do have some additional options. Scrip
>> Talk, which I know a lot of patients are familiar with, uses a
>> tabletop reader to play coded medication information on the label. And
>> this is available through CVS.com. The interesting thing with Scrip
>> Talk is this is something that was built from En-Vision America, and
>> this is the same type of reader that we use for Spoken RX. So, we did
>> partner with En-Vision America because we know that that is a very
>> popular reader. We're trying to make it as best as we can for our
>> patients.
>> The other thing that we have are braille labels. So there's an
>> embossed label that contains the patient's name and the name of the
>> medication that is also available through CVS.com. So we do have other
>> options for this community, but we just wanted to have something that
>> was available at all our direct stores for patients to make it a
>> little bit easier for them to get something quickly.
>> Ricky Enger: Yeah, makes sense. So the part of this that I am just
>> incredibly excited about is that CVS and Hadley have had the
>> opportunity to partner together, even beyond the podcast that we're
>> recording today. So how did all of that come about and why did CVS
>> pharmacy choose to work with Hadley? And in what way is that partnership
>> taking place?
>> Lindsey Desrosiers: CVS and Hadley really do share a commitment to
>> empower the lives of those with vision loss or blindness, and really
>> partner to further assist people with a digital solution within the
>> pharmacy. We partnered to create workshops which will help demonstrate
>> how to enroll in Spoken Rx to make it easier for patients to enroll
>> and begin using Spoken RX.
>> These workshops will really show how to use the different
>> applications, whether it be iOS or Android or our standalone reader,
>> and help patients hear those critical prescription details spoken out
>> loud. I really think these workshops will be extremely beneficial.
>> It's going to be a great additional resource for patients to go to for
>> any type of assistance with proper use of Spoken RX.
>> Ricky Enger: Absolutely. And we've had just a wonderful experience
>> working with you and CVS as well. In our show notes we're going to
>> have information about how to access Spoken RX information. We'll have
>> links to the workshops on the Hadley site and links to the Spoken RX
>> information on the CVS website. But if somebody would really just like
>> to talk to a human and get the whole process started, maybe they're
>> not even sure what their local CVS Pharmacy is, which one is closest
>> or what have you, is there a number that people can call just to talk
>> with people from CVS pharmacy who can walk them through this whole
>> process of getting registered or figuring out what their pharmacy is or
>> any of that stuff?
>> Lindsey Desrosiers: Yes. We do have a general phone number that
>> patients can call for any questions, and that's 1-800-SHOP-CVS. This
>> is a great resource for all patients. The other thing that we do have
>> available is our CVS Spoken RX landing page, and that is found at
>> CVS.com/spokenrx. We'll have some further details on our website.
>> Patients are also able to identify a local store on our website, so
>> there is a store locator available. But I do encourage patients to
>> really speak to their local pharmacy team for assistance about getting
>> set up with Spoken RX. The pharmacy teams are more than willing to
>> help patients. And all our pharmacy colleagues have all the information
>> they need to be able to help our patients.
>> Ricky Enger: That's fantastic. Well, Lindsey, thank you so much for
>> spending a little time with us just talking about Spoken Rx and it's
>> clear how excited you are and how invested you are in the service. I
>> think it's going to be incredibly beneficial for people to be able to
>> take their medications independently just through the access that
>> Spoken RX is providing. So again, thank you so much for joining us today.
>> End Transcript.
>> Audio Version of Interview at:
>> https://click.email.hadley.edu/?qs=2a4096efff7ed9f688b3e3053bc23e45a25
>> 3f3a77
>> f9c41e0ea218a9436e87951a7ce947b225ca62f417c22e99054af17a3bad263ddecd8c
>> 5
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