I have Express Scripts. I get my prescriptions with Braille labels on the bottles; however, I have seen where they support script-talk as well.
On 3/11/23, 'Janina Sajka' via MacVisionaries <firstname.lastname@example.org> wrote: > I'm shopping for a new pharmacy by month's end. There are several > reasons why I'm not sure I want to go with CVS so am looking at other > options. In particular I'm wondering whether anyone knows whether Amazon > Pharmacy is supporting this kind of functionality? Another choice I see > is Express Scripts. I presume there should be a couple more. Any > pointers much appreciated. > > Best, > > Janina > > M. Taylor writes: >> Hi! It's your prescription talking." >> Spoken RxT tells you which prescription you're holding and how to take >> it.* >> All you need is a smart tagged prescription and the CVS PharmacyR mobile >> app. >> >> Just call your local CVS Pharmacy to sign up >> Available now at a CVS Pharmacy location near you >> What's Spoken Rx? >> It's a smart tagged prescription label that works with our app to read >> your >> prescription information aloud in English or Spanish. Created for blind >> or >> low-vision patients, Spoken Rx shares your prescription information >> without >> having to read the label. >> >> Hello Everyone, >> >> I have been wanting to post about this marvelous free resource for quite >> some time. >> >> Recently, Ricky Enger did a Hadley sponsored podcast on this new resource >> and I want to make it available here. >> >> Below my signature, you will find the transcript of her latest podcast >> discussing CVS's Spoken RX system. >> >> At the end of the transcript, you will find the link to the original >> article >> from which you may listen to the audio version of the interview. >> >> Spoken Rx is a huge step in the right direction in terms of a mainstream >> resource providing critical prescription medication information in an >> accessible format for the blind and low vision. >> >> Enjoy, >> >> Mark >> >> An episode of the Hadley Presents: A Conversation with the Experts audio >> podcast >> Thursday, January 5, 2023 >> >> Learn how CVS pharmacy customers throughout the US can access a free >> service >> that reads aloud prescription medication information. >> >> CVS Pharmacy: Spoken RX >> >> Presented by Ricky Enger >> >> Begin Transcript: >> Ricky Enger: Welcome to Hadley Presents. I'm your host, Ricky Enger, >> inviting you to sit back, relax, and enjoy a conversation with the >> experts. >> In this episode, we discuss the Spoken RX service from CVS Pharmacy, and >> our >> guest is Pharmacy Operations Manager, Lindsey Desrosiers. Welcome to the >> show, Lindsey. >> >> Lindsey Desrosiers: Thank you, Ricky. So excited to be here. >> >> Ricky Enger: Yes, it is fantastic to have you as well. I can't wait to >> dive >> into our discussion today. But before we do that, why don't we just get a >> little info about you. Tell us a bit about who you are and what you do at >> CVS. >> >> Lindsey Desrosiers: Sure, gladly. I am a pharmacist by education and I >> work >> for CVS Pharmacy and particularly manage Spoken RX, which is an audible >> label feature available at our CVS Pharmacy locations. I manage the >> day-to-day operations for Spoken RX, which is very exciting work. >> >> Ricky Enger: That's fantastic. I can tell you really love what you do >> with >> Spoken RX, and actually we love it too here at Hadley. In fact, we've >> created some workshops on how to go through the process of getting it set >> up >> and then, how to use Spoken Rx. And of course, those are going to be >> available for free on the Hadley website, and we'll touch on that again a >> little later. You've kind of alluded to this a bit in your intro, so >> before >> we really dive into talking about all the cool things about Spoken RX, >> what >> exactly is it? >> >> Lindsey Desrosiers: Yeah, of course. So Spoken RX is a breakthrough >> feature >> on our CVS pharmacy application and it reads prescription information >> aloud >> in English or Spanish. Spoken RX is an important aid for patients with >> complete blindness, significant visual impairment, literacy or language >> difficulties or dyslexia. It's available at no cost to patients, so >> that's >> very exciting that we have this in all our locations. >> >> Ricky Enger: Yeah, for sure. >> >> Lindsey Desrosiers: We worked very closely with the American Council of >> the >> Blind throughout the entire process. And they really provided some >> valuable >> input and feedback in both the development and testing of Spoken RX. So, >> of >> all the similar at home audible label readers that patients can use at >> home, >> this is really the first in-app prescription reader application to be >> developed by a national retail pharmacy. It's very unique because it >> directly connects to CVS's internal dispensing software in a way that can >> read the radio frequency stickers to help eliminate difficulties in >> differentiating and managing medication. Patients will know exactly what >> medication they're holding in their hand and how to take it. >> >> With Spoken RX patients no longer need to have a separate device and can >> get >> their medication information anytime, anywhere with a couple taps on >> their >> smartphone and scanning their pill container. So, Spoken RX really does >> add >> to our existing braille, audio and large print accessible prescription >> label >> options that are already available through CVS.com. And it's one of the >> latest features integrated into our CVS Pharmacy mobile application, >> which >> makes it easy for patients to stay connected to health resources, refill >> their prescriptions, and make appointments for health services such as >> vaccinations and testing. >> >> Ricky Enger: That's awesome. And I just have to say, I love that you all >> consulted with people who are blind or have low vision to really get the >> info you needed to make this as good a product as it can be because >> that's >> so important. Also, if you don't have a smartphone, and we'll get to this >> a >> bit later, but if you don't have a smartphone, don't tune out now because >> there are options for you as well. Before we get into that though, what >> was >> the reasoning behind CVS Pharmacy deciding to develop Spoken RX? >> >> Lindsey Desrosiers: Yes, so at CVS Pharmacy we're always looking for new >> ways to innovate and really just serve our patients better. Recognizing >> that >> prescription management and medication adherence can be particularly >> difficult for patients with visual impairments or those who cannot read a >> standard print label because the font can be very small on those labels >> with >> all the information available. CVS pharmacy really listened to all of the >> feedback and decided to develop its own solution. There're really no >> restrictions with Spoken RX. Anyone can get it and it allows for a >> greater >> level of privacy, safety, and independence for our blind and visually >> impaired patients. >> >> Ricky Enger: That's great. So, you don't have to actually wait longer for >> your prescription just because it has to have a special label, that >> happens >> the same day, which is amazing. I guess it's worth asking the question >> where >> is it available? Is it just like a few cities and it's rolling out to >> other >> places over time or is it available everywhere? >> >> Lindsey Desrosiers: We're available now in all our CVS Pharmacy locations >> nationwide. We have almost 10,000 stores and Spoken RX is available in >> all >> of the local retail locations. >> >> Ricky Enger: That's got to be a relief, because I know that for a lot of >> people they are in areas where maybe there were previous pharmacy >> solutions, >> but it wasn't available in their area for whatever reason. I'm curious >> though, we've talked a lot about the availability on a smartphone, which >> is >> awesome, but for people who for whatever reason are just not smartphone >> people, either they really want the buttons or they're sticking with the >> landline for now, is there something available for them to read Spoken RX >> tags as well? >> >> Lindsey Desrosiers: Yes. The great thing is that we do have multiple >> options >> for Spoken RX. If they do not have access to the application, they're >> able >> to request one free standalone speaker device from their local pharmacy >> team. >> >> Ricky Enger: That's awesome. So we've talked about what Spoken RX is and >> maybe in theory how it might work, but why don't we dive a little deeper >> into that. How exactly does the technology work? You have all of this >> information that somehow makes it onto the printed label? I'm always >> amazed >> by just how much stuff fits there. How does that information then get >> transmitted to a person who's using Spoken RX? >> >> Lindsey Desrosiers: The process is very simple. First, I'll just say the >> enrollment process is very simple. It's free for all patients and there's >> no >> restrictions as I mentioned before. Any patient can request Spoken RX >> audible labels. For the enrollment process, all patients need to do if >> they're going to use the digital application is download the CVS Pharmacy >> app from either the App store or Google Play, depending on which device >> they >> have and just register a CVS pharmacy digital account. When they go to >> their >> pharmacy, they can do this either in the store when they're going in for >> their prescriptions or over the phone, they can just connect with their >> local pharmacist or pharmacy team and request Spoken RX in their profile. >> So >> it's very simple to set this up. The pharmacy team will ensure that they >> have their indicator and their profile all set and then all their >> prescriptions going forward will have the audible labels affixed. >> >> So, how it works is now our stores are equipped with the proper equipment >> and they have these stickers that will be affixed to the bottom of the >> patient's prescription bottle or outside of the container or package. >> This >> little tag, which is like a little white sticker, will then be scanned >> with >> the Spoken RX application to hear prescription information read out loud. >> >> The patient will open the CVS Pharmacy app, and then we have Spoken RX >> available in the pharmacy section under pharmacy tools. All they need to >> do >> is hold their prescription bottle or package with that sticker affixed >> and >> hold it within four inches of their smartphone. When it's read correctly, >> the prescription information will be spoken out loud for the patient, >> which >> is great. If they want a standalone reader, they would just put their >> bottle >> or package right on the standalone reader and all their prescription >> information will be spoken out loud to them. >> >> Ricky Enger: Great. And that's going to have all this information, right? >> It's not going to be just the name of the prescription, but you have no >> idea >> how often you're supposed to take it or if this one belongs to you or >> perhaps your caregiver or somebody. So yeah, what is the information that >> someone can get access to using that spoken RX label? >> >> Lindsey Desrosiers: Yes, so it's actually really exciting. We've further >> enhanced this to include as much prescription information as we possibly >> can >> on those stickers. The information that's spoken aloud is in either >> English >> or Spanish, depending on the patient's preference. The information >> includes >> key pieces of information such as the patient's name, the medication >> name, >> the medication dosage and direction, and exactly how to take that >> medication. It includes things that are important for that patient to >> know, >> if they need to take it with food or taking it first thing in the >> morning. >> The really key pieces of information that's important for the patient. >> >> And then other details, we have the prescription number on there, we have >> the dispense quantity and refills remaining, the prescriber name, the >> fill >> date, and the discard after date. And again, that's another important >> piece >> of information for patient safety is to know when that medication is >> really >> good until. Also, the pharmacy phone number, so the patient is able to >> connect with their pharmacy team directly. The great thing about using >> our >> CVS Pharmacy digital application is that there is a direct link to the >> pharmacy phone number so they can directly contact their pharmacy team if >> they have any additional questions. So that's exciting. That made it a >> lot >> easier for them to contact them. >> >> The other cool thing about our digital application is there's an >> additional >> option at the bottom where patients can get more details about their >> prescription. Important details that a patient might want to know, such >> as >> if they want to know some common side effects of the medication, if there >> are some drug interactions, additional warning label information. Or it >> could just be they want to learn more about the medication and what it's >> used for. So, there's really a lot of information directly available for >> the >> patient at their fingertips. >> >> Ricky Enger: That really is amazing. As I said before, I can't believe >> just >> how much info is somehow fitting onto that printed label. And as a blind >> person myself, I was just accustomed to having to memorize things or make >> notes for myself. And certainly the prescription number if I have to >> refill >> it, that's one of the first things they ask for when you call that >> automated >> thing, what's your prescription number? I don't know. And so having >> access >> to that is really very cool. >> >> Lindsey Desrosiers: Yes. Yes, exactly. I can't agree more. >> >> Ricky Enger: Departing from Spoken Rx for just half a second because as >> cool >> as this is, I know that for whatever reason, audible instructions are not >> preferred by everybody or not accessible for everybody. So you've kind of >> mentioned this before, but I guess Spoken RX is in addition to some other >> things that CVS Pharmacy offers for prescription labels. What else is >> available? >> >> Lindsey Desrosiers: Yes, we do have some additional options. Scrip Talk, >> which I know a lot of patients are familiar with, uses a tabletop reader >> to >> play coded medication information on the label. And this is available >> through CVS.com. The interesting thing with Scrip Talk is this is >> something >> that was built from En-Vision America, and this is the same type of >> reader >> that we use for Spoken RX. So, we did partner with En-Vision America >> because >> we know that that is a very popular reader. We're trying to make it as >> best >> as we can for our patients. >> >> The other thing that we have are braille labels. So there's an embossed >> label that contains the patient's name and the name of the medication >> that >> is also available through CVS.com. So we do have other options for this >> community, but we just wanted to have something that was available at all >> our direct stores for patients to make it a little bit easier for them to >> get something quickly. >> >> Ricky Enger: Yeah, makes sense. So the part of this that I am just >> incredibly excited about is that CVS and Hadley have had the opportunity >> to >> partner together, even beyond the podcast that we're recording today. So >> how >> did all of that come about and why did CVS pharmacy choose to work with >> Hadley? And in what way is that partnership taking place? >> >> Lindsey Desrosiers: CVS and Hadley really do share a commitment to >> empower >> the lives of those with vision loss or blindness, and really partner to >> further assist people with a digital solution within the pharmacy. We >> partnered to create workshops which will help demonstrate how to enroll >> in >> Spoken Rx to make it easier for patients to enroll and begin using Spoken >> RX. >> >> These workshops will really show how to use the different applications, >> whether it be iOS or Android or our standalone reader, and help patients >> hear those critical prescription details spoken out loud. I really think >> these workshops will be extremely beneficial. It's going to be a great >> additional resource for patients to go to for any type of assistance with >> proper use of Spoken RX. >> >> Ricky Enger: Absolutely. And we've had just a wonderful experience >> working >> with you and CVS as well. In our show notes we're going to have >> information >> about how to access Spoken RX information. We'll have links to the >> workshops >> on the Hadley site and links to the Spoken RX information on the CVS >> website. But if somebody would really just like to talk to a human and >> get >> the whole process started, maybe they're not even sure what their local >> CVS >> Pharmacy is, which one is closest or what have you, is there a number >> that >> people can call just to talk with people from CVS pharmacy who can walk >> them >> through this whole process of getting registered or figuring out what >> their >> pharmacy is or any of that stuff? >> >> Lindsey Desrosiers: Yes. We do have a general phone number that patients >> can >> call for any questions, and that's 1-800-SHOP-CVS. This is a great >> resource >> for all patients. The other thing that we do have available is our CVS >> Spoken RX landing page, and that is found at CVS.com/spokenrx. We'll have >> some further details on our website. Patients are also able to identify a >> local store on our website, so there is a store locator available. But I >> do >> encourage patients to really speak to their local pharmacy team for >> assistance about getting set up with Spoken RX. The pharmacy teams are >> more >> than willing to help patients. And all our pharmacy colleagues have all >> the >> information they need to be able to help our patients. >> >> Ricky Enger: That's fantastic. Well, Lindsey, thank you so much for >> spending >> a little time with us just talking about Spoken Rx and it's clear how >> excited you are and how invested you are in the service. I think it's >> going >> to be incredibly beneficial for people to be able to take their >> medications >> independently just through the access that Spoken RX is providing. So >> again, >> thank you so much for joining us today. >> End Transcript. >> >> Audio Version of Interview at: >> https://click.email.hadley.edu/?qs=2a4096efff7ed9f688b3e3053bc23e45a253f3a77 >> f9c41e0ea218a9436e87951a7ce947b225ca62f417c22e99054af17a3bad263ddecd8c5 >> >> >> >> -- >> The following information is important for all members of the Mac >> Visionaries list. >> >> If you have any questions or concerns about the running of this list, or >> if you feel that a member's post is inappropriate, please contact the >> owners or moderators directly rather than posting on the list itself. >> >> Your Mac Visionaries list moderator is Mark Taylor. You can reach mark >> at: mk...@ucla.edu and your owner is Cara Quinn - you can reach Cara at >> caraqu...@caraquinn.com >> >> The archives for this list can be searched at: >> http://email@example.com/ >> --- >> You received this message because you are subscribed to the Google Groups >> "MacVisionaries" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to macvisionaries+unsubscr...@googlegroups.com. >> To view this discussion on the web visit >> https://groups.google.com/d/msgid/macvisionaries/004501d925b6%2435f00be0%24a1d023a0%24%40ucla.edu. > > -- > > Janina Sajka (she/her/hers) > Accessibility Consultant https://linkedin.com/in/jsajka > > The World Wide Web Consortium (W3C), Web Accessibility Initiative (WAI) > Co-Chair, Accessible Platform Architectures http://www.w3.org/wai/apa > > Linux Foundation Fellow > https://www.linuxfoundation.org/board-of-directors-2/ > > -- > The following information is important for all members of the Mac > Visionaries list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your Mac Visionaries list moderator is Mark Taylor. 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