Hi Jessica,

Since it’s not my unit, I’m just going to let the dealer sort through it. My 
biggest concern  moving forward, is whether it would be a good purchase 
decision would  you mind sending me the information for the hymns list? You can 
send it to me privately at doniado...@me.com. 

Thanks in advance,
Donna
Sent from my iPhone

> On Jul 27, 2024, at 4:27 PM, Jessica Barr <barr.jess...@gmail.com> wrote:
> 
> Hi Donna,
> I don’t have a Braille eMotion, but I have had a BrailleSense 6 for about 
> three years. There are some fading dots, but I haven’t sent it in for repairs 
> yet because they don’t affect my reading too much yet. The problem you’re 
> having sounds pretty scary. I’m on an email list for users of HIMS devices, 
> but I haven’t seen any discussion of any of their devices getting hot like 
> that. I could ask if anyone else has experienced this if you want, but it 
> sounds like your best bet is to contact their tech support. People on the 
> list have said that Chris and Pamela are very helpful and knowledgeable.
> Jessica
> 
>> On Jul 27, 2024, at 10:25 AM, 'Donna Goodin' via MacVisionaries 
>> <macvisionaries@googlegroups.com> wrote:
>> 
>> Hi all,
>> 
>> This goes out to anyone who has recent experience with HIMS and with their 
>> braille displays.
>> 
>> I just had a brief chance to demo the new Braille Emotion.  The first thing 
>> I’ll say is that I loved the device—other than, of course, the fact that it 
>> doesn’t have a qwerty keyboard.  For those interested, I didn’t have a 
>> chance to pair it with my Mac, but the pairing with iPhone was easy and 
>> flawless.
>> 
>> Anyway, all was going great until yesterday morning.  When I went to take 
>> the eMotion off the charger, the unit was warm to the touch. When I turned 
>> it on, the braille display was behaving like it didn’t have enough power - 
>> e.g. the dots weren’t retracting or coming up properly, making the braille 
>> only barely readable.  I also noticed that while the display was on, the 
>> left end of the unit—the end opposite the charging port, got very hot.  
>> Obviously, this isn’t what anyone wants to see when demoing a new display.  
>> I only had the unit for one day before all this happened yesterday.  All 
>> that said, I’m still cautiously considering the display.  I know that may 
>> sound crazy, but no matter what the product is, it’s possible to get a 
>> lemon.  But, I also recognize that it could be a flaw in the design, 
>> particularly given how new the eMotion is.  So, my questions for the list.  
>> Anyone have a HIMS display or notetaker?  If yes, how often has it had to go 
>> in for repairs.  If you have sent a unit in, how have you found dealing with 
>> HIMS when a unit needs repair?
>> 
>> Appreciate any and all feedback, good or bad. 😊
>> Happy Saturday,
>> Donna
>> 
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