OK, firstly and foremost: 1. Have you tried power cycling the modem and the router? Here's how to properly do it:
1A. Unplug the power cord from the back of the router. (I mean the electrical cord.) 1B. Unplug the electrical power cord from the back of the modem. If this is a digital phone based modem with battery backup, be sure to also remove the battery, as just unplugging it will have no effect. 1C. Wait about 2 minutes, then plug the modem back in first. It's very important you do it in this order. 1D. Wait about a minute to a minute and a half, at most, then plug in the router. Now reboot the Mac and see if the airport card works. 2. You made mention that in Safari she cannot access web pages very quickly. This could possibly, no guarantee, but possibly be due to the dns cache resolver needing to be flushed. I am more of a Windows trained specialest, however, I do own an older Mac running Tiger, so I do know some things. If you would like, I'd be happy to research for you how to do this with a Mac. 3. Has your friend tried connecting to any other programs that use internet access to function? IE: The ITunes Store, Or maybe, if he/she uses it, perhaps IChat, or Adium/Fire, etc? Do they work? 4. I don't know what model Mac your friend has, but if it's easy enough to remove the airport card, try removing it, while the Mac is powered off. Then, re-insert it, and boot the system. See if that works. 5. If this is a Macbook or Macbook Pro, does it work if he/she;'s not right by the router, and is plugged into the wall with the electrical cord/charger? I know that sounds like a stupid question, but it's really not. If the battery is the issue, it could be possible that the battery is not giving her notebook enough power vultage to power the airport card, plus the notebook. It's real far fetched, and probably 99.9 with a bar over it percent chance not the case, but I cannot as a tech support rep rule it out. I'm just trying to trouble shoot every little thing possible. 6. Is your friend even seeing his/her wireless network SSID when they do vo+shift+M on the airport icon? 7. If not, it's possible they may not be doing a self-broadcast with her SSID. Some routers actually allow you to shut this off, where the network must manually be configured, so you may want to plug the notebook in hard-wired, then log into the router, and check. We can help you with that if you need us to. 8. If this fails, make sure no firewall is blocking the wireless ports. I know that this again is unlikely, but remember, just cause he/she doesn't have a firewall on the Macintosh itself, doesn't mean there isn't one built in the router. If you tell us what type router your friend has, and can even go as far as to provide us the model, that will go a long ways to us helping. 9. If all else fails, call Apple for further help. 1-800-MyApple: Or in other words: 1-800-692-7753 >From the main menu, hit option 3. 10. If they can't help, then, you may wind up having to get a new card, regretfully. Another thing you can try is to disable the wireless airprot, wait about five minutes, then re-enable it. That should refresh the card. If you need any help what so ever with any of the above steps, don't hesitate to let us know. Our address and phone number are at the bottom of this e-mail. Thank you much. Chris. Want great web hosting packages, affordable audio production support, on-site computer support, affordible audio tutorials, and more? Check us out online today. http://www.BlindPerspectives.net Chris Gilland: Admin and founder of Blind Perspectives Phone: 704-345-3928 - Mon-Fri 8AM-5:30PM Eastern Time (Closed on holidays) Sales: [email protected] Billing: [email protected] Technical Support: [email protected] ©2009 Blind Perspectives®: All Rights Reserved ----- Original Message ----- From: "Fonzie" <[email protected]> To: "MacVisionaries" <[email protected]> Sent: Thursday, March 12, 2009 10:51 PM Subject: Hey > > Hey Jacob, how are you doing? > > A friend of mine is having an issue with airport. Her aiport utility > is not working properly.. Her network seems to be not acting > correctly. Her airport is not sensing any networks, and it will take > a little while to search for networks itself. > > When airport does work it will say airport has full bars, but Safari > itself will not load any pages. When it loads pages however, it will > takea minute or too. Keep in mind, the laptop is directly near the > router when trying to connect. > > Connecting via a lan works fine though. > > Any ideas of what it could be? > > I believe the card is damaged. > > Let me know what you think. > > Fonzie > > > --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/macvisionaries?hl=en -~----------~----~----~----~------~----~------~--~---
